Best Western Plus Sunset Suites-Riverwalk in San Antonio

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comments 5

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  Corey McKenna

  :: 14 April 2018 09:35:12

  it was a great place to stay for the Final Four... just blocks from everything. Staff was friendly and courteous. However, they cannot seem to resolve the billing error on my room and do not seem in any hurry to fix the problem. After several phone calls to the manager and two weeks later, it still has not been resolved. It is very frustrating.

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  Dollie Showman

  :: 06 April 2018 01:53:29

  This was a good place to stay. The staff was always friendly. The room was clean and comfortable for the most part. The free breakfast was good and had plenty of choices. It is within walking distance of downtown San Antonio. The reasons I did not give five stars is because the pullout sofa was not very comfortable, the actual bed was too firm for me, and the decor in the room was a little off.

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  Jeremy Redmond

  :: 03 April 2018 22:32:00

  The location was great, hotel and room were well designed. There was some random potato chips or something left on top of the microwave when i arrived but otherwise the cleaners did a nice job. The front desk staff were very kind.

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  Peter Andersen

  :: 29 March 2018 13:46:56

  This was a very nice hotel. The staff was very helpful and very friendly. The rooms were very neat and clean. It is noisy. We had a room on the road side of the hotel and that was a mistake. We should have asked for the other side of the building. You hear the traffic and people walking by very clearly.

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  David Martinez

  :: 22 December 2017 08:39:11

  Decent and clean hotel. Don’t be fooled by a good price when you book it because once you arrive they slap you with a $15 a day parking charge. You don’t have to accept it but there aren’t many places to park nearby so you’re basically screwed. They also very kindly slide a copy of your hotel bill under your door at 6 AM as a way to say get the hell out on your final morning. Also, there are only lamps around the room so expect to not be able to see after coming inside until your eyes adjust. Then there are the room keys that don’t work and when your wife tells the front desk about it their response is to ask their coworker to show her how to use it. I never realized using a key card was so difficult but because it is expect to spend five min outside your door trying to learn yourself the magical timing for the key. I found it best to insert the key card, have my daughter count to seven, then slowly remove the key. Best of luck. P.S. The housekeepers do a very good job.