Jimmy John's in Chicago

🕗 opening times

comments 5

• en

  Nicolas Rizner

  :: 24 March 2018 21:07:57

  Order was accepted at 6:14 P.M.. After calling an hour later Rochelle “promised” us that the food would be here within another half hour. 45 minutes passed so we called back again and received no further information on the whereabouts of the order and requested that the order be free, as it ruined over 4 people’s plans for the night. The point of JJ is to be quick and convenient. I understand understaffing issues, being busy, and appreciate customer service, but what I won’t stand for is lying and evasiveness. After another 45 minutes passed we called back and we were told that the driver was knocking on our door and calling us repeatedly. I know this was a lie because you can’t access our door without us paging you into the building, and I received 0 phone calls. In “trying to resolve the issue” Rochelle later claimed that we voided the order, and then once she ran out of excuses and getting defensive she suggested that we call the GM to resolve this. Then, she claimed that she wasn’t allowed to give us names or numbers for neither the delivery driver OR the GM.. So not only did we wait 2+ hours expecting some sandwiches, but we have no point of contact to resolve the issue. I will never order from this Jimmy Johns again in my life, and I strongly encourage anybody to avoid the headache with this shop. This is the first negative review I’ve written in my life.. I am kind blown at the audacity portrayed by these people... STAY AWAY FROM THIS SHOP!!

• en

  Noah Simon

  :: 09 March 2018 14:26:42

  Worst Customer Service - Kept hanging up on me when I asked where my order was two hours late

• 

  michael iwaniec

  :: 15 February 2018 20:34:22

  Sandwich maker was unfriendly and seemed as though I was bothering him ..thursday evening..next time I will skip this place and go to a more friendly place that appreciates my business

• en

  LISA GOTTSCHALK

  :: 04 December 2017 16:45:40

  Always fast, fresh and the correct special order. A great crew.

• 

  Bill Starzynski

  :: 30 June 2017 13:09:14

  I hate the owner of this place for his immoral behavior of killing endangered species, I try to focus on the point that the restaurant employs thousands of people. Great sandwiches, always fresh. I wish they would allow some substitutions.