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410, North Michigan Avenue, 60611, Chicago, Cook County, US Stany Zjednoczone
contacts phone: +1 872-225-2433
website: www.homechef.com
larger map & directionsLatitude: 41.889808, Longitude: -87.624775
Google User
::Luv it. Fresh ingredients and delicious recipes. Keep it up and you will have a customer for life.
Coleen Mitchell
::My review is a result of poor customer service. The meals were pretty good. However, we had new dietary needs and Home Chef could not meet those needs. Based off that I put it on pause on the website. The "pause" feature informs you at that time it will be permanent unless you change the setting. Despite this I was charged twice for meals. One was delivered and subsequently spoiled because I was not expecting a delivery. I had to call to get the service stopped!! Why offer a "pause" button if you will send the food anyway! Furious. Never going back!
Cuesta Verde
::One star for too many mistakes and abhorrent customer service. I used them somewhat successfully in the past with the exception of a couple of orders missing important ingredients and recipe cards. The food was good and I learned some new ways to cook so I stuck with them. Ultimately, since they don’t offer meals for one options, I was wasting too much food and I canceled the service. Now several months later after many e-mails from them with offers to return, I am in the process of filming a social media video on my own weight loss/healthy eating journey. I reached out to this company to see if they wanted to do some trade off for services and promotion. Instead of a kind return e-mail saying that they were not interested, they just flat out ignored me. I contacted them again just to be sure it wasn’t a missed connection, again they flat out ignored me. Well, I still believe a meal kit delivery service can help a person learn healthy eating habits and can help teach portion control, so I followed the links from one of their e-mails they sent to me and decided to sign up again and promote Home Chef for free. I care more about helping people than I do about discounts or freebies. So I signed up with them again, picked my first few weeks of meals and paid. Then a couple of days later I get an e-mail from PayPal stating Home Chef refunded my money with no explanation given. I went to my Home Chef app and found that they paused my account with no explanation given. So I contacted them once again to ask what was going on. Once again they have ignored me and to date they refuse to respond. I work in the customer service industry and this is just appalling and unacceptable behavior from a professional company/service. Apparently, this is quite common with their customer service department. At this point I don’t even care to know their reasoning for the crappy treatment and lack of service. You are better off going with Hello Fresh or Blue Apron for professional and reliable service. Everyone deserves to be treated with respect and Home Chef has failed to deliver. Literally.
Marian Roth-Cramer
::I have tried nearly all of these companies and Home Chef has been the best! The details on their menu cards, the ingredients included, the clear instructions are extremely detailed, well thought out and the results: delicious! I live in San Francisco and the quality of the produce, poultry and meat were top notch. REALLY enjoyed cooking with my son & Home Chef. He raved about the high-end results...and that's Mr Particular, speaking! I AM SO HAPPY I FOUND HOME CHEF! I suggest you make this part of your holiday entertaining....I AM!!!
Beth D
::I have tried several of these home meal delivery services. Home chef is by far my favorite. The packaging/recipe cards, binder, instructions are very thorough and to the point. None of these are super quick. They all need things chopped etc. But,i didn't do this to get out of work. I wanted to experience new recipes, eat better portions and not waste so much food. It's really hard to cook for just 2 people but, with Home Chef there's no waste. Every recipe I've tried has been delicious! I would've given 5 stars but,i believe there's always room for improvement. But, this service it tops in my book!