Sheraton New Orleans Hotel in New Orleans

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comments 5

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  Angela Jackson

  :: 27 March 2018 23:50:14

  Now this hotel was fun and awesome. Staff was pretty friendly and helpful. We made reservations through an online site for two queen size beds. When we got there we were given the WRONG room, yet when the issue was addressed they QUICKLY fixed it. And also gave us something extra for our trouble. I love the pool. Very clean.

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  Deborah Haudel

  :: 23 March 2018 17:11:06

  At this point I'm at day 4 of a 9 day stay. The room is on the 43rd floor with a view that is a bit overwhelming for a person with issues of height. I really can't look down without feeling a bit queasy. Now the stay has been delightful... Starbucks in the lobby. Front desk personnel are so helpful as are the folks at the concierge service. This is my second visit to NOLA and my second stay st the Sheraton, this is a much better stay. Like this year last year it was an extended time, but no housekeeping due to signing up for Green Choice... so yes I did sign up again for Green Choice but did mentioned that on day 4 I would need new towels....day 4 arrived housekeeping came with new towels, replenishing water bottles... so I'm a happy camper.

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  D Va

  :: 21 March 2018 21:16:33

  I called everyday of my last stay to complain about the poor drainage of the shower in my room. At the conclusion of each conversation the guest services rep told me someone from maintenance would be sent up to look at it. I’m not sure if that ever actually happened and every time I showered, the water pooled above my ankles within a few minutes. It took nearly 10 minutes for it to drain after my shower was done even though there was no bath drain plug. On my second to last day, I waited for engineering to be sent up. A member of engineering walked into the shower, turned the faucet on and then off quickly and told me it was working fine. I explained what happens at every shower and that he needs to leave the water on a tad longer to see it. Engineering repeated that he felt that it was fine and that there wasn’t anything he could do. I called again two more times during my stay. I even took pictures to show them what was happening. The problem was never fixed. Otherwise staff was very friendly and the small room was kept clean and fully stocked. The musty smell in the rooms is had to avoid with the city’s climate.

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  melanie stevens

  :: 17 March 2018 18:00:57

  Enjoyed our stay here, view from the room was amazing. Good sized room, clean, comfortable and great service. We ate in the restaurant for breakfast and dinner, food and service was excellent, the Creole cheesecake was one best puddings I have ever had. My only complaint is the noise, we were above industrial fans, those and the street noise did interrupt our sleep. The sound proofing is non existent

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  Barbara Rucker

  :: 14 February 2018 04:08:47

  Wonderful lodgings. It was a totally perfect weekend. Staff worked to ensure none better can be expected when seeking relaxation after roaming about the city all day or an extended night of enjoyed pleasures of New Orleans. We had a wonderful experience heightened by the Sheraton's comforts and luxury. Highly recommended to all.