Hilton Tucson East in Tucson

🕗 opening times

comments 5

• en

  Anita Farrow

  :: 22 May 2018 00:28:59

  I was at a large convention this weekend and Hilton Tucson East was the worst stay I have ever had. Staff was nice but new owners or managers did not honor a contract or try to make us happy. Continental breakfast was awful with burnt muffins and crunchy dry pastries. Plus they ran out of food well before the time frame for breakfast was advertised. The room we had our conference was so ice cold people were bringing towels and blankets from their rooms to try and stay warm. The banquet did not include salad or rolls that had been agreed upon with the contract because it would be too expensive. We spent 3 days at this convention but our stay was miserable. I would not recommend this Hilton to anyone.

• en

  Mark Otzenberger

  :: 17 May 2018 11:16:52

  The hotel was nice. Very very clean and tidy. The service staff was wonderful! However, The Hostess at the restaurant is pretty much worthless. I was here 5 days and she spent more time on her cell phone talking about her Lexus than she did caring for the customers.

• en

  Dennis Broadhead

  :: 14 May 2018 19:55:38

  I was impressed with the service, the food and the venue. The service was fast and friendly, the food was excellent. The ballroom where they held the brunch was clean, bright and was not crowded. I was very satisfied with the entire event. Thank you.

• 

  Laurence Gray

  :: 07 May 2018 23:51:31

  Nice hotel and room, They offered a courtesy van for outings for dinner both nights I was there. Two different drivers and both very nice and safe drivers. Quick to come and pick up after meals. The breakfast was nicely presented. Overall very pleased with stay and will stay again.

• 

  Rachel Koch

  :: 30 April 2018 21:54:28

  We were excited to stay here initially and check in was pleasant. The check in clerk was pleasant and switched us rooms after confusion. Upon entering our new room the sheets were filthy with yellow, brown, and black stains on the sheets. After letting them know right away they sent someone to change the sheets and we got breakfast vouchers for the next day, which tasted no better than a free breakfast at any other hotel so I'm glad we didn't have to pay $16.95 for it like they normally charge. Then the shower was barely warm and when we requested someone to fix it, nobody came that day. Again the next day we requested for it to be fixed and someone came but it turned into a 30-45 min repair with drilling and water all over the floor. When we asked to speak to a manager about our stay we were told there is none on duty on the weekends. We had hoped for a newly renovated hotel that it would have been cleaner and things in working order.* As an update, we are still waiting for a manager to call us, like we were told one would when we checked out. It has yet to happen and probaby never will. So no, we weren't satisfied when we left but I'm not the type to pitch a fit so we asked for a manager, we were told there was none on duty and one would call us, and we believed them and so we left.