Zales in Fort Worth

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comments 5

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  renee MISER

  :: 18 December 2017 15:44:53

  Do not take your jewelry here to get it resized, redipped, or fixed unless you don’t care about getting your diamond back in one piece. I had my ring redipped in sept but didn’t notice until mid dec that there was a large crack in my diamond. The manager “mark” couldn’t find the original picture of my diamond that they took before it left their store and mysteriously there’s no etching on it. I don’t even know if this is my diamond anymore. It was perfectly fine until I had them send it off. We’re not even going to get into the time Gordon’s (their sister company) stole a $200 payment from me and didn’t apply it to my account. Seems like this whole company is corrupt. I will NEVER do business with this company EVER again!

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  ashley long

  :: 07 September 2017 12:29:24

  Every time I come to this location I am very pleased. I had a not so great experience at the Burleson location so I will just stay with my trusted location. Thanks for getting me my dream ring and offering to help me order it online instead of pressuring my to buy a different one! All of my rings have came from your store except 1, that was from burleson but they have lost my business!

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  Dionna Davis

  :: 27 August 2017 17:59:59

  Went in for an inspection and although the store had multiple customers I was never greeted by either of the two workers. A simply hello we'll be with you shortly would have been nice. Not what I'm use to with Zales. After waiting 20 minutes I just left. Zales you may want to do some retraining!

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  Amanda Shows

  :: 07 February 2017 11:34:55

  I received a phone call from Zales saying my ring was ready to be picked up. I am checking out and the sales associate hands me my ring. However, the ring she gave me was most defiantly not my ring. She tried to hand me a much smaller less expensive version of my ring. I am told the repair shop takes pictures of every ring that comes in, and it is clear the ring in the picture is not equivalent to the ring in the bag with my name on it. I am not thrilled, but I was told this matter would be cleared up very soon. Over a week goes by, and still no ring. I was in contact with the store manager several times and he kept insisting my ring would be in soon. For over a week I am frantic that my $2000 ring is missing. I am grateful that I finally have my ring back, but I am let down by Zales that this even took place. There should never have been a mix up in the first place, these things need to be double checked by the repair shop and triple checked by the Zales store. What is the point of taking pictures if no one looks at them?

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  Timothy C

  :: 06 June 2016 00:23:43

  Wife and I went in to get warranty added to a ring that was recently purchased. Wasn't greeted when my wife and I walked in nor were we approached by an employee. Stood there for about ten minutes before we left. Don't go to this location. Would have better customer service at a different location or an entirely different jewelry store.