Helzberg Diamonds in Fort Worth

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comments 5

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  A Google User

  :: 12 May 2018 15:39:27

  Always had impeccable customer service at the Ridgmar location. Since it closed, went to Hulen for the first time. Two ladies working the counter couldn't be bothered to ask if I needed help, even though I'd been standing there for a good two minutes waiting for the bi-annual warranty check on my diamond, and I was the ONLY person in the store. After they checked my ring, it still looked dingy and dull. At Ridgmar, it looked brand new, every time. So I asked, "oh, did you clean it?" She says, "I JUST took it out of the cleaner." But it sounded like, "I JUST took it out of the cleaner, you dumb ass." Update: Was in a REAL jewelry store replacing watch battery, they cleaned my ring for free. Looks new again. Helzburg Hulen is a joke.

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  Jacqueline Smith

  :: 18 September 2017 23:01:05

  Very Happy with the wonderful customer service from everyone at this Store. We were greated right away and Evelyn went out her way to help find an engagement ring that was perfect. Everyone in the store is also knowledgeable about the company as well as the diamonds. I highly recommend coming to this location, but all Helzberg Diamonds I've been to I received excellent customer service.

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  Lori Negron

  :: 12 March 2017 15:42:55

  Yesterday I was in total amazement by the customer service we received at Helzberg Diamonds!! I was absolutely in awe by how they welcomed our Make-A-Wish girl on her shopping spree! Such an amazing place I highly recommend them for your jewelry purchases, you will not be disappointed!

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  Jonathan Walterbach

  :: 16 December 2016 19:16:25

  Worst jewelry store in DFW. I bought a brand new ring for my Fiancée and had the warranty placed on it for resizing since she has small fingers and I figured it would have to be resized. When I ordered the ring in store I was told it was a size 6 (smallest I could order) when in actuality it was a size 7 which I later found out when the ring arrived. That was not a huge deal to me until I found out that they were going to charge me $100 to place sizing beads in the ring because they could not resize the ring smaller due to "changing the integrity of the ring" even though I purchased the extra warranty package which they stated would cover all future changes to the ring, including resizing. Not one out of the 4 employees that helped me get the ring mentioned that if they had to size down the ring they would have to do it with sizing beads which would cost me $100 extra and not be covered under the warranty. The employees stated they called their store owner to see what they could do and the owner stated that it was too bad and I would have to pay for the beads. Flash forward to a week later when my now Fiancée walked into a zales which stated they could reset the stones on the ring to make it the size she wanted without using sizing beads and affecting the integrity of the ring. This place is very dishonest and will try to get every penny out of you. Do yourself a favor and walk across the hall to the Kay jewelers next door.

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  Corerinea Herbert

  :: 11 May 2016 17:28:32

  If I could give 0 stars I would. TERRIBLE business. I purchased a ring and had it sized and the shank enlarged so the ring could be engraved. They gave me a PROMISE date of 2 weeks later. They waited until the promised date to call me and tell me they couldn't put the full 3mm shank on and asked if it's ok to put a 2.5 mm shank. I said yes and asked if it would be ready that day, seeing as it was promised to be done, I was told "Yes". I called back 3 hrs later because I knew they would be closing. I was told, no it wasn't ready it would be ready the next day. I said that was unacceptable because I was going out of state for 1 week. I went today to give them back all their receipts and paper work they gave me and was told I couldn't return the ring because it had been modified already. Well guess what, I'm returning it because I DON'T have it in my possession and I NEVER took it out of the store. I won't be returning to pick it up, so they have no choice but to accept it back, or they lose out on $1200. And I WON'T pay the bill if they decide to still charge me. I refuse to pay for something that I never had. Their excuse for not having it done was because during the 2 weeks they had the ring, they were closed for 3 days and the sales rep was out for 2. DON'T do business with this company. They are horrible. Take your money and business somewhere else. I will be going to Kay's to get my rings.