T-Mobile in Tucson

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comments 5

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  Dean Reese

  :: 18 May 2018 22:49:08

  It is a booth at the mall, they were helpful but somewhat pushy with sales and slow with stuff. Overall just fine but might be better to go to a full store.

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  Felicita Stafford

  :: 14 May 2018 18:00:35

  Like the senior plan .associates need more training when a phone is returned because it does not function correctly or you desire a different phone then it is a fight so your not having to pay for two phones one you no longer.

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  D Jay

  :: 05 May 2018 02:50:56

  Park Place T-Mobile location is great! I could not have had better service elsewhere. Suess was very helpful in getting me set up fast with my new Galaxy S9. I will definitely be going back to this location again for services. Thanks guys!

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  Peter Cecil

  :: 03 March 2018 08:40:01

  As an international visitor, I found these people not only professional but extremely helpful and courteous . I will be recommending this store to all of my contacts when visiting the USA. Hats off to you folks and look forward to my dealings in the future.

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  First Last

  :: 22 December 2017 20:02:55

  Hats off to the amazing service at the T-Mobile store at park place mall! This is not just a phone sales location! I went to one of the main store locations on Alvernon and Broadway where I was quickly brushed off (and by quickly i am refering to 20 minutes of sales pitches) that my phone had hard damage from 2 years ago by associate Jesus and would for sure not work again and I would have to claim insurance for $120 or buy a new phone for $100 out the door plus getting tied into a $800 contract for 24 months. I refused to get a new phone as mine worked great up until this morning so I chose to pay off the phone and call insurance for a new one. When I called the company, they told me I did not have insurance and hung up on me, I called again and assurance hung up on me again! We were going to park place mall anyways so I decided to stop by with low hopes but to my graces, I walked up to Rafael! I was very upset, but Rafael smiled and asked for my phone and account information. He did a service reset that did not work but he did not give up or try to even attempt to sell me a new phone, Rafael understood I am on call and needed my phone. Next he did a SIM reset and had my phone up and running within 10 minutes! I cannot say enough how amazing and competent this location is! Employees like Rafael are a tribute to the dying service of customer service and are true technicians. Thank You!