closed
🕗 opening times
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| Tuesday | - | |||||
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| Sunday | closed | |||||
8630, Snowden River Parkway, 21045, Columbia, Howard County, US United States
contacts phone: +1 800-879-7328
website: www.secumd.org
larger map & directionsLatitude: 39.1977875, Longitude: -76.8088451
Orianna Ewell
::The outdoor ATMs at this location are not only a safety hazard, but a huge inconvenience. I tried depositing money & the card slot was faulty (though there were no indicators stating it was faulty). Next thing I know, my card, along with 4-5 other cards, are sitting in the card slot, where anyone who really wanted to could have pulled the cards out. Because I was afraid of having my hand chopped, I did not attempt to pull my card out. Calling the National helpline was no help. This is the SECOND time I have had issues with this ATM. UPDATE: I was able to have the same card reissued, but still may be deactivated once maintenance takes the original out of the ATM. The representatives at this location are in no way the issue & did everything possible to find a solution for the situation. Please have the ATMs at this location replaced!
Rob Marlowe
::I am very disappointed with the decision that SECU continually refuses to open to the public with non-appointment in person services for nearly a year now. This is especially true since Governor Hogan has just opened Maryland to 100% capacity limits. They will not even give a tentative date on reopening the branch. Also consider that other banks have actual tellers and have been open the entire pandemic whereas SECU has automated teller services and have remained closed. When I call to voice this concern, the representative says that the board of directors will determine when they open not the governor. What about the customers needs? Seems like they don't care about that. I should not need an appointment everytime I want to do my banking needs. Moreover, I call to convey my dissapointment and the representatives usually just tell me how I am wrong and argue with me. They say that they can provide any service and that they are open. If I can't walk into my credit union without an appointment then they aren't open. It has become so difficult dealing with these people that I have pulled almost all of my money out and changed banks. When they do reopen, I am seriously debating on closing all of my accounts due to their lack of customer service. I hate to say that because I really used to like SECU. It's very dissapointing what they have become.
Peggy Dew
::SECU is the absolute worst bank you could possibly use. I received a credit card bill for a card I cancelled in February, six months ago, and they just mailed me the bill. In the meantime, my credit is ruined because they say they have been mailing bills which is a complete lie. This bank is totally incompetent. There is not a single employee at any branch or in their call center who is able to do their job. They will ruin your credit. Any bank is better than SECU.
Molly Hopwood
::this is the WORST COMPANY, their website barely works and is hard to use. And they do not EVER answer in a timely fashion, I applied for a loan recently and it took over a week before they even replied to say it was received... after that I got absolutely no update whatsoever and had to call them and sit on hold for over an hour to get one. As a Senior Mortgage Banker, I can assure you this is not typical. Only after I called was I provided with any kind of notice via email. I have two other accounts, one with Goldman Sachs and one with Tower Federal, i will never use SECU again... not worth the headache. WORST COMPANY TO BANK WITH EVER (and that is coming from someone who used to have M&T- also terrible), if I could leave negative stars, I would.
Patricia DelGavio
::John was amazing today. I've been waiting for a new card to come in the mail but after 2 weeks of waiting I decided to stop in. He helped me cancel the card that was MIA, he shredded my old compromised card and issued me a new card. He even went the extra mile to help me resubmit paperwork for a fraudulent charge. I was in an out of there in less than 20 minutes. He was very polite and efficient. This branch has always been pleasant to visit.