Bank of America (with Drive-thru services) in Columbia

🕗 opening times

comments 5

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  Michael Bloom

  :: 30 December 2022 10:25:57

  Greeted at the door by name and immediately brought over for my appointment. Very kind representatives. Sad to hear all of the negative reviews.

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  Esteban Munoz

  :: 18 October 2022 15:35:16

  I have lost 640 dollars by using the drive through ATM. The machine refused my deposit due to a connection issue on a Sunday night. Only returned a small amount of 20 dollar bills and kept the rest. I walked to the bank the next Monday morning as soon as they opened to explain what happened and the manager refused to look at the ATM by saying that was another department that dealt with that.. months later NO money was returned. Money stolen! Update 6 months later. After being denied credit and also summiting a final conplain to corporate; someone from their advertising department reached out to me and the case was reopened. The money was returned. Unfortunately their customer service route never reached the right people.

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  Shellz

  :: 30 September 2022 08:32:27

  I can't give this branch 0 stars? Horrible customer service. This must be the branch of attitudes. Had to go to this branch to have my PIN updated (which by the way shouldn't have been a factor and no one knows why or how my PIN which I've been using just stopped working on my card) and I'm not sure if she was a branch manager or a wannabe either way she gave me attitude, was VERY unprofessional and nonchalant. I already had a bad experience years ago and left this bank and only decided to give it another shot based off a referral but I guess the saying goes when people show you who they are believe them. Another customer lost but I don't know maybe the organization is just as nonchalant as the employee and maybe for them they lose 1 customer but gain 20 more to the 1 lost 🤷🏽‍♂️

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  Christina Stanley

  :: 18 November 2020 13:24:04

  I completely agree with all the other recent reviews of this location. I have been coming to this bank branch for over 10 years. This particular location has never been a favorite of mine due to the long wait times. They usually only have 1 teller while several other employees just stand around. It would frustrate me but it was never something that bothered me that bad. It wasn't until recently when I had the most awful experience here!! The bank manager as many before me refer as "the young Latino girl" was so beyond rude to me and another customer. She was yelling in front of other customers, bank employees and the security guard. She referred to herself as the bank manager and said we had to leave because the bank was closed at this time. Mind you the security guard was the one who let us in. The bank closes briefly during the day and reopens at 2:00 pm. We walked in at 1:54 p.m. and was asked to leave. I do not understand why a matter of minutes was such an issue. I believe she is someone who likes to abuse her power and obviously bullies her customers. I can only imagine how she treats her employees. With all the negative reviews on her WHY IS SOMETHING NOT BEING DONE!! Bank of America strives themselves on their customer service. Obviously she is the problem here and something should be done to rectify the situation.

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  winnie mumbi

  :: 19 September 2020 10:55:51

  I went in on Saturday to see if I can open an account the lady was very cold towards me stated I had to make an appointment with the teller . A few minutes in line waiting a Caucasian lady walks in and she goes to her mind you she had told me they were all booked today and she could not help me but she then proceeded asking the lady after the guard let her in and sat her in a cubical and ended up proceeding to help her. When will race issues stop. If you are in a public office to serve. Serve without prejudice. And yes she was Caucasian the one who refused to help me.