M. Steinert & Sons in Boston

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comments 3

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  Byron Sutherland

  :: 12 April 2016 14:07:55

  We got both our grand pianos from M. Steinert and both times, the experiences were good. We bought a Boston grand 178 in 2005 and they have a great upgrade program so we just upgraded to a Santos Rosewood Model A Steinway grand in September. I've enjoyed our dealings with M. Steinert over the years and got a referral for an awesome piano tuner from them, Bill Faller, who has taken care of the previous grand and the current one. No complaints here. If you pay for a Steinway grand, you get a Steinway celebration at your home at no cost to you with a Steinway artist. Can't think of any other piano dealer that would do that.

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  Tackya Yammouch

  :: 11 April 2014 00:06:23

  The clerks are basically quite polite and kind while there were some wrong reviews so far. I could try some electronic pianos and acoustic pianos after I asked if I could do that. As someone said, some pianos are not tuned well, but I think it is not efficient for the store to always do tuning low-end model because tuning gets wrong after transportation to a customer's home and I think the store's policy is reasonable. High-end models are tuned well. Note that I did not buy them, just did window shopping. As long as I did window shopping, I felt the store was good. For your information, I played following tunes as the trial, and my piano performance level is like those: - M. Clementi, Sonatina op. 36-3 - M. Clementi, Sonatina op. 36-6 - W. A. Mozart, Sonata K. 545 - L. V. Beethoven, Sonata 20, op 49-2

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  Dewayne Lazenby

  :: 27 December 2012 11:03:00

  Sales person was kind, but not knowledgeable about the product. The piano was damaged on delivery. I was told they would come and fix it and tune it after one month. No call or contact. I called and left a message. No returned phone call. I finally got one of the owners on the phone. He read to me what the person who delivered the piano said. "Small dent, the owner will probably forget it is there." It seems he had no intention of ever sending someone out to fix it. I got a call to schedule a tuning. The woman said she would send a confirmation email. She did not. In summary I feel like I've been given poor information, ignored and forgotten. When one spends over $20,000 on what is suppose to be the best product line in the world and the service is worse than McDonald's it leaves a bitter taste.