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2010, Abbott Drive, 51510, Carter Lake, Pottawattamie County, US United States
contacts phone: +1 712-847-0777
website: www.ihg.com
larger map & directionsLatitude: 41.2767121, Longitude: -95.9167757
Miranda
::I checked in on the 16th, I was staying with them until the 19th. I booked everything ahead of time! The room was ok, not extremely clean but not bad. No one cleans behind the toilet or underneath the bed’s mattress and corners it seems and the microwave is extremely bad, but still, it’s a Hotel in the city … On the 17th the very next day! Early in the morning as I was heading out to training for work the front desk gal informed me I had to check out them and I also had to check back into the hotel she said because..?? Still don’t understand why!!! Also they couldn’t just hold the credit card and I pay for that night with cash like any normal hotel. I said ok and that wasn’t a problem…. I had to wait until 4 pm before I could check back in also! Well the next room they gave me was so bad that I called not only because of rotten food in the refrigerator but also the shower was GROSS!!!! I mean gross!!!!!! Hair and body fluids! Also the bed was undone and redone it looked like… I was like WTH.. So they gave me another room. It was ok, not clean and somewhat comfortable but again not as clean as the room on the 16th. Unfortunately a simple stay I can say was a nightmare for me… I was extremely disappointed but a few of the service gals were amazingly awesome and helpful for the rest of my stay. I won’t be staying here again due to the accommodations and issues but still it wasn’t a bad place just not very clean and a few service workers not knowing what to do with government employees and taxes also.
Ron Criswell
::Stayed here one night before catching a flight. Newer hotel. Room was clean and bed comfortable. I would rate the experience much higher but for a couple of real issues. One: I made this reservation a month in advance and entered 3 requests in the request field: top floor; away from elevators; back side of building away from road. While it states requests cannot be guaranteed, when we arrived the desk clerk had no information on our requests and we were placed not on top floor, next door to the elevator and facing the street. It was amazing that they were 3 for 3 at doing the opposite of my requests. Why give opportunity for guest requests if they are not passed on to the people assigning rooms? There was no flexibility or effort to move us. Very frustrating! The Dog! The website states this hotel is no pets ... service animals only. There was a man with a very aggressive, large dog who was all over the first floor and grounds with this dog. There was no typical jacket on the dog indicating it was a service animal or in training. The dog barked and lunged at us anytime we walked in sight. At checkout time we could not approach the desk because the dog was with the man chatting with two desk staff. We had to take luggage out a side door. I get that hotel guests are now required to share the space with animals. But this animal clearly did not want to share. It was aggressive and loud and the hotel staff seemed fine with it. Based on this experience, I would avoid this hotel in the future. There are lots of options in this area.
gweiland007
::Perfect place to stay after a concert so you don't have to drive home in the dark. Deer seem to like to cross the road in front of you after dark. We quickly learned, a hotel room is cheaper than collision deductible.
Barb Preusker
::The stay was really ok, with just a few irritating things that happened. The gal that checked us was very nice, but when we arrived at our room, we found a takeout box with leftover food still in the fridge. I was going to leave it in there but decided to throw it out so it wouldn't happen to the next guests. It's not a deal breaker in my book, but it shouldn't really happen. I did not report it. However, after we checked out and left the property the next morning, I realized that I had left my phone/wallet in the room! Yikes! We arrived back at the hotel in less than 10 minutes to find no one at the front desk. I was a bit anxious to recover my wallet, so I waited a few minutes before looking around to find her. I then went over to the gal who was taking care of the breakfast area. There was a little communication problem as her English wasn't the best but she tried to help me find the gal from the front desk and walked down the hall and behind the front desk and couldn't find her either so she went back to her job in the kitchen. Then, a housekeeper came by with a load of towels, and she looked for the staff as well. About 10 or more minutes went by when finally the front desk staff came walking from the south side of the building with her coat on. I can only assume she was out taking a smoking break. I understand staff need to have their brakes, but I would think they would have someone else covering the welcome center area. I was very irritated by this time but I was cordial to her, she gave me a room key and I went up to our room. Housekeeping already had the door open, and my wallet was gone. There was no one on that floor that I could find by walking up and down the hallway, checking every room that was open. I walked down one floor and found a housekeeper who also didn't know a lot of English. As we we're getting to the elevator for her to go up to my floor to help find the housekeeper from that floor, a housekeeper came in from a door beside the elevator, I was able to get my needs across to her with the help of the first housekeeper that I had found. After they spoke between each other in spanish a bit, I figured out they were telling me that she had turned it in to the front desk! Yeah! Everything was still in my wallet, so all ended well! While I didn't appreciate all the hassle, I did appreciate the honesty of the housekeeper! Thank you so much! Also, we had arived late the night before (around 12:30 am) and there was a brown paper bag with trash from takeout outside the room next to us and was still there when we checked out the next morning around 9 am. I guess no staff was on that floor during that time? It wasn't a horrible stay, but I just wish they would make sure the front desk was covered at all times!
Lindsey Charbonneau
::The staff here is great. I didn't even stay here recently to be honest. My business had our waterlines go out and therefore couldn't use the restrooms on site. Holiday Inn agreed to help us out by opening their doors for restroom use. I'm sure it's not what their staff planned for the evening but I can't thank them enough!