Chase Bank in Brandon

🕗 opening times

comments 5

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  Jema Alexander

  :: 02 March 2023 10:37:01

  If I could I’d give this place no stars. It is virtually IMPOSSIBLE to get ANYONE to answer the phone at the actual branch sites and this is at MULTIPLE Chase locations, not just Brandon. When I finally had had enough I decided to go on the website and get ahold of their customer service support number she was completely useless and couldn’t give me any concrete information and told me I needed to schedule an appointment for something as simple as a voided check that could me emailed. I could walk in sure, but there’s “no guarantee I’d be seen without an appointment” which the EARLIEST appointment date is NEXT Monday for something they don’t even have as an option on their appointment applications. This company is absolute garbage.

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  Jennifer Rizo

  :: 25 February 2023 10:05:53

  They have the worse customer service, don’t care for the client, open the bank late. I have been there a couple of time and there is never enough staff to attend to all the costumers. No appointment, they don’t care at all

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  unparalleled_ session

  :: 06 September 2022 11:15:49

  Paola is the best!!! She patiently helped us with an account issue. Her personality shines through and she is very knowledgeable. She showed us things we didn’t know about our account. She even waited on hold with us over an hour to make sure our issue was taken care of correctly. Truly the best customer service by far! Give this woman a raise and the kudos she deserves!!!

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  Crystal Lynn

  :: 03 November 2021 17:23:29

  I came in to open a Chase bank account without an appointment. Luisanna took me as a walk in because she had a canceled appointment. This was so nice of her because the bank was 30 minutes from closing. She explained everything professionally and took her time even though the bank was closing. She showed me how to use the Chase app and touchless pay. Amazing customer service, I will come back to open credit and request her.

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  Precious Stew

  :: 05 August 2021 14:57:54

  I came here to open up a savings account, because the location off of Fletcher didn't have anyone there. I was greeted immediately upon entering the building as to how they assist me. I was asked if I had an appointment. I advised that I was an existing customer who wanted to open a savings account, I was told there was an appointment before me at 1pm or I could do it online. I advised I tried online but wasn't given the option for opening up a savings for the personal account only but the business checking. I was told if the appointment didn't show I would be next. Luisanna, Nova assisted me with opening up the savings account, she was kind, respectful of my time, very professional and answered all my questions and I was out in no time. I appreciate great customer service.