Zales in Tucson

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comments 4

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  Marii Rodriguez

  :: 10 January 2018 15:57:46

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  xavier wilchenski

  :: 08 May 2017 16:51:47

  My wife bought a wedding band and then when she sent it to get resized they said it was going to be 4-6 weeks well we call back after 5 weeks and they say oh well it's going to be another 2 weeks and after still not receiving the ring and being pointed in 100 different directions they said oh well the ring was discontinued so then we ask for a refund and they say your refund will be in 2 weeks after two weeks and no refund we call and we're told oh well we have no record of your transaction so there's nothing we can do they have been unprofessional disrespectful and I have never heard of a store being so disorganized especially a store that sells items for thousands of dollars you'd think that they would try to help but it like they just passed us in to the next person like it wasn't they're problem I can't tell you how angry and exhausted I am with dealing with this I suggest anyone looking for a place to but any jewelry don't come here they're so nice and understanding when taking your money but when you try to get your money back all the sudden they're not on your side and can't figure out the problem that they started because they make promises they can't keep

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  Not The State Nevada

  :: 20 December 2016 19:50:14

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  Matty H

  :: 15 June 2016 19:34:30

  Zero stars!!!! We turned in my rings on 5/23/2016 for repair and was given a three week turn around time for completion. My wedding ring and a anniversary band was given to the store manager Mike Hunt (who by the way no longer works for the company) to get resized, rhodemine plated and sautered together. The full description of my original wedding ring was not complete and should anything happen to the ring the company would only replace the amount of the second ring that we are having sautered together as it was the only one that had a value listed on the ticket. We were not given a claim ticket with all these details. 3 weeks later 6/14/2016 I have yet to receive my ring. After spending 45 minutes on the phone with an associate it was discovered that my rings were not delivered to the jeweler until 5/27/2016 and that the jeweler had a delivery date of 6/16/2016. Excuses were given surrounding the fact that their jeweler had recently changed, and they had so many jobs that they were struggling to deliver when promised. STAY AWAY!! Take your precious jewelry to anyone else but these folks! *** Update *** picked up my ring finally today 6/15/16 and the requested work was done completely wrong, after being offered by Don the associate that they could send it back in to "correct it" I simply walked out of the store and took my now cheap looking ring to another local jeweler for yet another repair. As I said before, STAY AWAY!!