Jared The Galleria of Jewelry in Tucson

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comments 5

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  Gonzo _10

  :: 20 January 2018 13:04:23

  Heidi and Rudy always offer professional and personable experience.

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  Helen Bayardi

  :: 18 August 2017 19:09:23

  Worst customer service ever. I think if you are making a large purchase they might pay more attention to you, but my 2 purchases were under $1,000 and when I went in for my 6 month inspection and only purchased a Pandora ring I was not treated as a valued customer. Not to mention the salesperson knew absolutely nothing about the Pandora line. I was more knowledgeable just from doing research on the internet. My suggestion is go to Stuart Kuper if you want want quality product and top notch customer service, regardless of what you spend.

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  Ant G

  :: 17 July 2017 03:27:16

  By far one of the worst Jared's we've been to. My wife and I went in to have her ring cleaned, a common practice when we are near a Jared's. We also use that to test the friendliness of staff. This was our first and LAST visit to this location. We didn't feel comfortable or welcomed. The lady helping us, not certain her name because she never said it, looked up our account taking her time. She looked at me like I wasn't telling the truth about being a customer, even though I had ALL paperwork in hand and have purchased thousands of dollars worth of jewelry and watches at other locations. Once she found the correct items, she said she would inspect and clean it and simply walked away. Typically during this time someone will offer a cold bottled water or even a cappuccino, perhaps tell us about a current promotion or upcoming event. NOPE, NOT AT THIS LOCATION. We walked around the store, separately I might add, and were only asked once if we needed assistance and the young lady didn't even stop her stride while asking. Several ladies behind the counter glanced in our direction but didn't even offer so much as a smile. We felt very uncomfortable and out of place. Employees seemed depressed. Once finished, the unnamed lady, handed my wife her ring and said "Do you want to look at anything?" with little to no interest in actuality wanted to help us. We were DONE with this store by this point. Just an FYI salespeople, we were in the market for a new watch for me and diamond earrings for my wife, with cash in hand! Don't judge a book by it's cover, you lost a several thousand dollar commission transaction. We will NEVER go back to this location and I will be contacting the regional manager. And I hope the store manager reads this review and takes it serious. I am and will share my experience with everyone I speak with. Still love Jared's but this location did not represent the brand well.

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  T. Johnson

  :: 05 March 2017 15:12:15

  My beautiful wife deserves the best. That's why I always go here.

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  Timothy Henderson

  :: 05 August 2016 15:38:51

  Bought an engagement ring here. They went above and beyond to customize it and get it to me the same day I walked in. I lived 2 hours away so I didn't want to return the next day. Nice people. I love how there's a play area for the bastard children. Cracks me up everytime.