PANDORA Jewelry in Tucson

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comments 5

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  Dee Myers

  :: 07 September 2017 13:26:55

  blue tooth sucks

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  Not The State Nevada

  :: 20 December 2016 19:54:10

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  Crazy Feather

  :: 18 December 2016 23:00:10

• en

  hns tucsonaz

  :: 25 October 2016 17:41:28

  I've had by far the absolute worst experience here at the park place location. My boyfriend bought me a ring here for our anniversary and they told him it was going to be 7-10 business days. (This was September 13th) We called at 10 business days to get an update on when we were getting the ring and the lady there said it was going to be another 3 weeks. So I called at exactly 3 weeks and they told us it was on back order.. at this point I was frustrated and the lady said she was going to get ahold of whoever sends them the jewerly to see if they can give her an ETA on the ring. 2 days later she called my boyfriend and said that she got an email saying that the people got back to her and told her "they didn't know when the ring was going to be sent out" and that there was nothing they coukd do to help me..so at this point I was angry because we wouldn't have bought the ring if it was going to be this much of a hassle. We would've used the 180$ to do something else for our anniversary. I talked to the manager Rhonda and she gave me a 25$ giftcard for the inconvenience.( but there's nothing they could do to help me right??) She told me that they are "hoping" to get the ring a little before Christmas. She knew my name and we talked a couple times about the situation and everything seemed "okay" at that point. She even told me that if I wanted to, when the ring did come in, that I could return it with them and use the 25$ giftcard towards the ring since we paid cash for it. Well today they called my boyfriend again (after I told them that they needed to call me regarding the ring) saying that the ring will not be in till February of next year. She pretty much told him over the phone that she forgot my name and that she "lost" my number which is hard to believe because I have contacted them multiple times and spoke with her. (Just to put this out there, ive contacted corporate and they arent much help either because every pandora store is independently own).. pretty much at this point I lost respect for them and went to return everything. (Because they have been holding our money for over a month) we went to return it and she gave us no sympathy when we asked for the return. No "I'm sorry again for everything" just a very petty look and very short answers. THEN when it came down to the return she told us that they couldn't give us our money back today because that's there policy. She said "its on the receipt" in a very attitude kind of way. Okay?? But you told me over the phone that if I wanted I could return the ring and use the 25$ giftcard towards it??? With what money!?!? Now we're waiting for our money in the mail that supposedly will only take 10 business days. Lol let's just hope it's 10 right?? Neatless to say.. please don't go to this location, they will give you false information because all their employees aren't on the same page, and they won't do anything to help you.. maybe a 25$ giftcard that you can use on 1 or 2 items they sell there. I definitely will be telling everyone i know and put this all over social media about what a horrible experience I had. thanks for a awesome anniversary gift Pandora! You guys sure know how to make your customers happy.

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  Mr. 30 Productions

  :: 29 July 2016 22:44:45

  This is the best jewelry store I have ever been to. The staff are incredibly polite and nice. The manager was always around making sure the customers were satisfied and the staff were doing well which they always were. The selection was awesome. They had every charm I could've imagined. I ended up buying 4 charms for myself. The manager came up to us and was so nice and polite asking us if we needed help. Her name was Rondha. If you need any help ask for her.