W Chicago - City Center in Chicago

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comments 5

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  John King

  :: 20 May 2018 23:04:24

  A grave disappointment of a hotel, especially considering the facilities and location are great. It’s completely ruined by poor management and staffing. The employees made mistake after mistake after mistake all while being dismissive and argumentative about everything. They didn’t mess up, you see. YOU must have done something wrong. Only after being overwhelmed by evidence (take notes when talking to them) will they begrudgingly admit things should be different. Also the rooms are only half cleaned. My wife couldn’t figure out why the hairdryer didn’t work until she discovered it was clogged by a giant clump of human hair. Also the windows were so filthy you could barely see out them (see attached). Don’t waste your time when there are loads of better hotels in a short distance. There’s a reason why this hotel is cheaper than most and poorly rated on SPG and Google.

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  nicole king

  :: 19 May 2018 17:53:30

  Do not stay here. We had many issues with them. The most being the rooms were not clean..... the windows were dirty and you could see dirt on the counters. I went to use the hair dryer and there was leftover old hair. We had problems with booking beforehand when we had to reschedule due to a family issue and they basically told us they were not going help. Save money people go stay at th Hyatt down the street and you probably get a better place that is less expensive and good customer service.

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  John R

  :: 24 April 2018 14:01:29

  I enjoyed my stay at the W Chicago. It seems like the renovations have wrapped up (common complaint about the hotel) I also did not find the rooms to be overly dated. My room was modern, large, and comfortable. I didn't care for the loud, club-like atmosphere in the lobby/bar, nor did I like the heavy use of air freshener in the room. Luckily the windows open in the room so that I could get a bit of fresh air! Neither of my complaints were a deal breaker, I'd definitely stay again next time I'm in Chicago.

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  Daniela Nauffal

  :: 12 April 2018 16:04:06

  I originally gave a 5 star review on this place which you can find below. I decided to alter my review after I was charged over double of what I was supposed to be charged without any notice. I am currently in the process of disputing the increased cost and it has severely affected my experience with this hotel and their customer service overall. I left my original review up as well because all of it still holds true (except for the 120/night part because as of right now I was actually charged 240/night plus taxes and other fees) but I also want to warn people of this situation because you might be better off going to a place that’s going to be more reliable and upfront with their charges. Original review: Very modern, cool looking lobby with more minimalist-style rooms. We paid about $120 a night for the room you see in the pictures, which was fairly big with a really nice, spacious bathroom. Because we were only in Chicago for 3 days we didn’t spend too much time in the hotel aside from sleeping so I can’t comment on a lot of the services, but our room was always clean when we came back and it was very conveniently located within downtown Chicago (walking distance to theaters, Art Institute of Chicago and the park with Cloud Gate and Buckingham Fountain, also 2 minutes away from Willis Tower). We took a look at the menu and it seemed a bit pricey but there are a lot of places around the hotel where you can eat. If you’re someone that enjoys room service and doesn’t mind paying a premium for it, then the menu might be up your alley. I would definitely stay here again.

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  Brad Rothlisberger

  :: 09 April 2018 08:19:27

  Nice hotel. Construction was going on while we were there. No problems though. Great staff! Nice room. Convenient location