Heights Veterinary Clinic in Houston

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comments 5

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  John R Cerasuolo

  :: 09 May 2018 21:40:14

  We have been coming for years, even after we moved to Pearland. What I love about them is that they will take the time to sit with you and your pet and explain all treatment options in detail. They never rush you and will take the time. A basic office visit is still just $42 which is pretty amazing.

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  Maya Stellinki

  :: 06 May 2018 12:37:33

  I called to have my cat seen. A guy answered the phone and hung up on me twice. The second call I learned his name was Robert. He told me there were no appointments left for the day, which I thought was weird. I waited a bit, called back and a woman answered. She told me there were a few appointments left. I was so mad! My little kitty was uncomfortable and had to wait because of the first guy. I decided to go somewhere else. If this is how the front acts, it makes me wonder about everything else.

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  Ximena Hernandez

  :: 09 April 2018 17:14:03

  I believe that the doctors and technician's are great, unfortunately, I can't say the same thing about the management. The first time I went to this clinic I thought everything was fine. My dog got a standard checkup and one set of vaccines. I paid for my visit and everything was fine. A month later when I tried to buy nexgard for my dog , the receptionist told me that I had not paid for my visit and still owed $150. After telling her that I had a receipt for my payment she told me everything was fine and that there was a mix up in my dog's paperwork. Everything was not fine though because when my boyfriend went to pick up the medicine they went ahead and charged my account for $150. After some research from me and the clinic we realized the receptionist had put down another dogs information on my account. They not only charged me for my visit which was also around $150, but for another dog's visit. Finally after showing them the receipt, they gave me a refund. I honestly wasn't going to give them another chance after that, but I really like the veterinarian that treated my dog, so I went for another check up. This time I made an appointment and when I went I waited an hour after having checked in and found that they had no recollection of my appointment. I wasn't even supposed to see a vet, it was just for a tech visit. The tech guy was kind enough to talk to a receptionist to get me some sort of discount and a free toy, but honestly I don't want to set foot in that clinic again. It is too chaotic and the management doesn't seem to know what they are doing. Its pretty ridiculous that a veterinary clinic would get their dog patients' paperwork mixed up. I only set foot in there twice and twice they messed up. Find another vet!

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  Chelsea Coburn

  :: 26 February 2018 19:11:08

  I have had some good experiences here with both my dogs with one or 2 of the vets. Last time I was in however, Dr Albritton quizzed me on my pets "demeanor" in new environments and said the office was a "fear-free" clinic and recommended giving my dog a sedative prior to delivering the flu vaccine! And offered a prescription to an anti-anxiety medication. This was the first time this particular vet had ever seen my dog so I felt it was totally out of line and wayyy off base. I asked her why they push medication if the pet is able to receive the vaccines without aggression and she said any sign of fear is wrong and they should be "calmed down"! I know she had the best intentions but as someone who tries to use the minimum pharmacological intervention necessary I thought it was really bizarre and inconsistent with what my dogs behavior merited. I most likely won't be back or will ask for a different vet on staff next time. Any vet who thinks you should sedate a perfectly normal dog before a single vaccine is not aligned with how I believe animals should be treated/medicated.

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  Ross Welborn

  :: 07 February 2018 10:58:27

  High volume vet clinic, at a pretty good value. Professional to a degree, but they didnt really follow up with pet after surgery, which is a first in my experience of owning pets for 15 years. On one occasion, was told a follow up visit would be free and was charged a full visit (even after telling them what they told me — they argued with the charge— cool :( ). But this is normal as most places want you to pay for everything.