Enterprise Rent-A-Car in Jacksonville

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comments 5

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  Eric Maynard

  :: 16 February 2018 20:29:58

  The worst experience ever. I received two calls from enterprise to confirm my reservation, the reservation that I reserved 10 days ago. Only to get there and witness a very disgruntle customer as well as a customer who was waiting for the correct size car he reserved. The other they didn't have her reservation at all, so I kinda knew what I was about hear because this unfortunately happened to me at this location on a previously rental. However I did receive two confirmation calls with one an HR before my pick time. Sooo the worst experience ever.

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  Arnese Parker

  :: 01 February 2018 12:44:26

  This branch is the best one that I've been to. They always make sure that I'm straight and they work with me also. Kenyana, Antonio and Valerie display wonderful customer service at all times. They pit the customer first and gets the job done efficiently. They ensure customer satisfaction every time. I love my Enterprise Family.❤❤❤❤❤

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  caleb cook

  :: 05 January 2018 12:33:49

  Great atmosphere. Excellent customer service. Stephen and the branch manager both were especially helpful, given my circumstances. Outstanding experience.

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  Samantha Oliver

  :: 16 October 2017 12:23:46

  Antonio and Kenyatta are the best at this enterprise I'm never disappointed with the customer service... great management! I told Antonio about car issues I faced and how bad road side assistance sucks. I gave him play by play of what happened. I wasn't seeking money or anything I just didn't want anyone to get that car after me and something happens to them. He took care of the problem. This store needs more recognition because they do the damn job good!

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  Bruce Wilkerson

  :: 13 October 2017 15:46:21

  We made the reservation 36 hours in advance. We also made arrangements for a pick up ride at the same time. We were told to call 2 hours before the pick up time which we did. We had to wait an hour beyond the arranged pick up time for our ride. Then when we arrived at their office we were told they did not have a vehicle available for us. We had to sit and wait for 3 hours while they called around and found a car for us. Then, when the vehicle arrived it was a pickup truck. We reserved a 4 door sedan. The employees were not the problem. Enterprise logistics were obviously not on par with their competition whom we have never had this type of issue with.