Aston Martin of Dallas in Dallas

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comments 5

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  Jean-Luc Kradin

  :: 16 June 2017 12:49:06

  Perhaps because I looked young (23) and wore understated clothes (it's what you would expect from someone buying a car of whose appeal stems from its understated look, right?), but the first salesman gave me little attention. A second salesman, Kenneth was really rude from beginning to end. From the beginning he was asking me curt questions trying to pick apart my finances, asking what I drove, having a condescending reaction when I said my dad was drove Lexus ES350, asked "well what other fun cars does he drive?", asking who's paying for the car, etc. admitting he was trying to find out I wasn't wasting his time as he said he considered it valuable. When he was done but still unimpressed and unsatisfied I was finally able to get him to go through a survey of the models (and he had a curt, cold, dismissive attitude the whole time). As he surveyed for me, I commented on things I liked or didn't from cars in the showroom in order to help the narrowing-down process and since a lot of options and customizations are available that allow one to upgrade or downgrade and not have to throw a car out of consideration altogether for any car brand. About 10 minutes into talking with him, I started asking him about the steering wheel on the Vantage, since I was searching for a luxury interior and this wheel had a sporty (but cheap) feel- the leather was very tough and dry (classically like processed/ground leather), with no napa softness, no punctured pattern anywhere in the leather (if A-M was going for a sporty feel), no chopped bottom. So before I could even get the full question through, my use of the word "cheap" to describe the wheel turned him really dismissive, scoffing, offended, told me this brand wasn't right for me and to look somewhere else, saying nothing A-M makes is cheap, and that he refused to work with me, and scoffed saying "don't sit down" when I tried to sit in his office and talk with him because we were through. A hard-leather wheel that's tough and dry and plasticky, thin and unsubstantial, (like from hard processed "ground leather"), without a needle-puncture pattern for grip or a chopped bottom or chrome (for a sporty wheel) or a soft napa or suede leather like the more expensive DB11 and wood and stitching (for a luxury wheel), and with a thin, unsubstantial grip either way is not a high-end steering wheel. But rather than direct me to other options for *that* car, direct me to other cars like the DB11 which has suede, recommend how a steering wheel can be changed off market, or at least admit that that's all they had to offer and let the customer have a chance to look past the steering wheel, within just 10-15 minutes of having met him and asking him questions he called me a "pain in the ass," asked if anyone else ever told me I was one. These are expensive vehicles, so of course a buyer at this price range is going to take more time and be more thorough and make sure it's what they wants, otherwise they can get something they don't like at any price range including much lower. - "Cheap" is relative, especially in a world that ranges between people making pennies and billions a day. If a customer says something seems cheap to them, it's about their standards, not about the salesman's: 1. suggest something potentially better, 2. suggest at least an alternative or 3. admit that that's all they have and calmly give the potential buyer a chance to accept the limitations present, but 4. absolutely don't take it personally- the customer's just trying to pick your brain to find all the options. -Customers walk into your dealership with respect and good faith, and using the word "pain in the ass," cussing, being rude and curt, and disdainful is unacceptable. Disagree, but treat people with respect. -Success required to buy a nice car is typically bred from a pickiness and thoroughness and being a pain in the ass in industry. Interest in an expensive car stems from pickiness. That's the reality of your customer base. -Being discerning AND interested in your brand was a compliment to that brand.

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  Tomeeko Mitchell

  :: 25 March 2017 22:23:57

  The salesman really nice very friendly took his time to explain to me about the cars that I were interested in will visit again

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  Brandon Davis

  :: 01 January 2016 03:39:41

  The service department at Aston Martin of Dallas is phenomenal! Jacob is one of the finest service managers I've ever worked with, coming from a history of Jag and Porsche ownership. I recently purchased an Aston Martin and when I needed my first service I went to Aston Martin of Austin...big mistake. They made me feel like I was a burden on their time. The next time I needed a part I decided to try Aston Martin of Dallas. It was definitely worth the drive! For top notch service, Aston Martin of Dallas is the only dealership in TX I'll ever bring my Aston to.

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  jean G.

  :: 19 November 2015 14:57:04

  Outstanding dealership! Chris, Kurt and Glen are all experts in Aston Martin and they make the process an absolute delight. The most rewarding, long term dealership I have ever experienced. If you are looking for a new or exceptional high quality Aston Martin, this is the place - and their follow-up service is superb!

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  Mark Rankin

  :: 14 April 2015 10:47:30

  Highly recommended! Chris Johnson did a great job and we left with a great car. What's really remarkable is the time he spent showing my Wife the differences in the vehicles. After returning to the dealership, we learned the true depth of the experience at the dealership and the quality of the facility, the team and the vehicles. We left with a remarkable car at a great price and above all -- a remarkable experience. I could go on but if you're considering an Aston Martin, you've got to experience it for yourself.