Rolls-Royce Motor Cars Dallas in Dallas

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comments 5

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  Rileigh Davenport

  :: 16 April 2018 09:35:24

  Didn’t really like the attitude of the owner, after my friend received poor services.. he should have just said sorry and made it right but instead and bunch of excuses and a next time we will do better... Looking to purchase a ghost sometime in the next few weeks, and this is the neatest dealership to me. So I guess, I will have to look elsewhere..

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  Ty Nsekhe

  :: 25 January 2018 01:34:14

  I have had my car serviced before at Rolls Royce Sterling in Virginia, where I had the amp replaced. I believe that was a two week process in which the service manager there let me use a rolls for sale as my loaner vehicle until my repair was finished. I feel that was an outstanding example of exemplary service now to my recent experience with park place, I talked to a young man on the phone Tuesday, January 17th. I tried to first set up a time for the valet service you guys provide he wasn't very professional in how he spoke to me on the phone not to mention he didn't comprehend my request very well on the ticket invoice he had the wrong type of car my wrong address andthe incorrect reason I wanted service. The scheduled date and time was Thursday, January 19th at 10am I also wasn't made aware of the 2hr window. I was expecting for someone to atleast be en route by 10 that morning when the requested time approached and I had not been notified I decided to call you guys at around 9 52 that morning at that time is when I was made aware of the aforementioned time window. I waited until about 12 30pm 30 minutes after the window to call back and inquire about the valet service because nobody ever came to get my car. I was then notified that the service department was understaffed that day but I guess they forgot to reach out to me and let me the customer know what's going on. I had a meeting to go to and could no longer wait for someone to become available to pick my car up. About two hours later after talking to Josh the service manager someone finally arrived at my residence around 1 45pm. I was also made aware that I was not going to get a loaner vehicle as well which I still can't comprehend I give park place my extremely expensive vehicle and don't get a replacement in return just out of courtesy is hard for me to understand. Needless to say the service I had done on my vehicle was check my brakes, top my washer fluid and align my wheels. I never received correspondence after the representative took my car informing me it made it there and the timetable for the service. I waited until. Monday January 22nd around 1 30pm to call and inquire about the status of the service, mind you it's been 3 full days and didn't hear anything from anyone, that's when Josh made me aware that my car hadn't even begun to get service which was outrageous for the minor things needing to be done. I then proceeded to go to the service center to see what was going on. I talked to Garrett Martinez about my issues and 5 minutes later I was told my car was almost for and would be ready in the morning. Why did it take me having to drive across town taking time out my schedule to chase behind the service if my vehicle to then finally get someone to work on it. Tuesday January 23rd I finally receive my car I was then made aware of the balance for my services. Josh called me an told me about the balance a few minutes prior to my car arriving but never made me aware to the fact that the representative dropping off the car can't take payment. He the proceeded to tell me he can't release the car to me until payment is made. Now I'm not making a big deal about the 600 dollar payment but just the way it was handled as if I was trying to get over on the service I called Josh back and that's when he finally gave me an option to pay via link. Overall my experience tested my patience to say the least very unprofessional and uninformative especially for a company that is dealing with a higher level of client I've had better customer service at Infiniti would never have expected to be treated like this from Rolls Royce.

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  Warrion Deontes

  :: 09 August 2017 01:17:49

  The only place that I've been where Bentley towels where 30$ and mazeratti hats where15, I Iike the attraction of it any Rollls Royce or Bentley. model in meat fashions

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  Kaleb Shibu

  :: 13 July 2015 21:39:03

  We purchased the 2015 phantom drop head coupe and the service was beyond comprehension the employees were very kind and open to questions we then went on a test drive and it was wonderful!! They also showed me all the models that I would enjoy it Was a great experience and so is the car. I would recommend to everyone.

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  Rachael Alterman

  :: 27 March 2014 16:57:36

  I've never owned a Rolls-Royce (maybe one day), but I love visiting just to take a look. It's no surprise that a Rolls-Royce dealer would have the absolute best service on Earth. You don't need to make any appointments. You are greeted, not pounced on. And if you so choose to, you can be left alone to admire the beauty, grace, and elegance of these majestic cars. Every time we go look, we have a nice conversation with the salesman. We might not even be talking about cars. I always feel welcomed when I'm here. Even if you never actually buy a car here, you are still treated with utmost respect. It's a really cool place to just hang out and learn.