MINI of Dallas in Dallas

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comments 5

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  Hj HiltonJ

  :: 26 April 2018 06:29:55

  Dealership under construction, they strive for good service.

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  Jennifer Herrera

  :: 22 April 2018 13:51:52

  If I could give them zero stars I would. These people COMPLETELY lied to me. They saw what they perceived as a single mother come in with her small child and thought they could take advantage of me. Good thing I actually KNOW a little about cars and caught them on their BS with the first thing they told me. Tried to tell me that the installation and cost of the part for my scuttle light would be $300+ dollars all together. When I asked why it would cost so much, I was told that it was “very complicated to get to and would require them removing the driver’s side fender and fix the electrical components” to the light. ALL LIES. The light came loose when I was driving down the highway, I pulled over and removed it in about 30 seconds. A week later, I proceeded to buy the part online for $67 and installed it myself in the same amount of time, about 30 seconds. The part LITERALLY snaps in. Then they tried to tell me that my entire front axle needed replaced due to a leak. So the axel repairs were about $1600, then they tried to tell me my extended warranty wouldn’t cover the cost. Took it to a REPUTABLE MINI dealer by my parents house and it WAS in fact covered by the warranty and all the seals where replaced instead of the entire axel. Would have been about $650 if the warranty wouldn’t have covered it. Will NEVER go to this dealership again and I hope EVERYONE stays away because they are literally just ripping people off. I am sure my experience is not an isolated issue.

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  Richard Flores

  :: 03 March 2018 14:53:09

  They wouldn’t replace a part that had been manufactured incorrectly because my car was past warranty. One of my lights had gone out, which caused me to replace them on my own - when I found that I was unable to because the manufacturer had melted the parts together. Completely Mini’s fault, but Mini of Dallas took no ownership and showed no concern for their customer, nor effort to help. Very disappointed and frustrated.

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  Keith and Angie .Kuehn

  :: 17 January 2018 22:54:41

  We were sent here from Mini of the Woodlands for minor repairs on our "new" used 2012 CRV. Jeff Stanton treated us respectfully and did MORE than we had expected! We are very pleased! Thank you Jeff!

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  Sylvia H

  :: 12 November 2017 00:26:36

  This was the second time I've gone to MINI of Dallas and felt forgotten about. After I first purchased my car, they forgot to do an inspection or get my registration sticker. So I had to do that on my own and go through unnecessary trouble. For this visit, I made an appointment online and got a confirmation number and email. Once I showed up early, my appointment was lost with no kinda explanation. I therefore had to wait over 3 hours for my car to be serviced because the guy at the desk said "Well, everyone else had an appointment" as if I didn't drive an hour and a half just to get my car serviced at a specific time. It wasn't the worst possible experience, but I will think long and hard before returning to MINI of Dallas for service.