Wells Fargo Bank in Apex

🕗 opening times

comments 5

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  Harv Wells

  :: 29 November 2022 11:22:50

  I was the only car at the drive thru window. I came to deposit a small check into my account. Once they retrieved my deposit from the tube, it took them almost 15 minutes to complete the transaction. The teller said he was covering the front as well as the drive thru. IF THEY CAN'T STAFF ADEQUATELY, THEY SHOULDN'T OPEN FOR BUSINESS!!! Terrible service!

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  Mark Strickland

  :: 30 August 2022 16:43:00

  Went there today at 230pm EST to open an Estate Account. There is only one person working in the advisor and I was second in line for the advisor. Then there are 4 more who entered but 2 had left. One Advisor who does the notary came in and started talking to every customer. The next in line after me is going to have a notary, then there is another group next. When she approach me she ask what I was there for. I mention to open an Estate account for my Dad who passed. The lady ask me if I could go back a different date since she has appointment at 3pm and 4pm, without even saying sorry about our loss. The 3pm did not show up. If you look closely online it says Not too busy which is inaccurate. Also, I was wondering why I was ask to leave but not the others? Also I didn't see her checking who came first and next in line which is eventually will be me. This makes me very disappointed with this Wells Fargo branch considering our family has been loyal customer to them for ages.

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  Trent Green

  :: 30 July 2022 12:45:43

  I banked at the NC State Employee's Credit Union and I *never* wanted to use a for-profit bank, but I was forced to when we moved out of state. I chose Wells Fargo because there were multiple locations where I was and ATMs were convenient. I thought I would hate it, get hit with all kinds of ticky tack surprise fees, and so on. I was completely wrong, and I have LOVED Wells Fargo. Why? The website is excellent, and so is the phone app. The Saturday hours are extremely helpful and convenient. I know Wells Fargo has gotten some bad press nationally, but I've always had great customer service, my banker ("JP") always recognizes and remembers me even if I haven't been inside the bank in months, and I've never had any issues that caused me concern on any level (just the opposite - the service has always been thorough and professional with a personal touch). I love the availability of the line of credit. My business accounts and credit card are with the bank as well, and that's extremely convenient. The national footprint is great when traveling. Lastly, I accidentally left $120 at an ATM because I was distracted. About a month later I got a letter from Wells Fargo saying they found it and deposited back into my account. I've *never* had that level of service at another bank. I feel such that I've had all my kids open Wells Fargo accounts before college as part of starting out on their own, and I can't give a stronger endorsement for a bank than that! One caveat: I'm mostly self-reliant when it comes to banking, conducting most business online or at an ATM without having to see a teller. This is what Wells Fargo is extremely good at. That said, even though their banks have a solid amount of staff, I expect I'm going to have a wait when I need personal attention with a banker or a teller.

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  Matthew Giguere

  :: 28 July 2022 14:08:03

  I absolutely hate posting negative reviews I typically don't like to waste my time(however I will always take my time to recognize outstanding service) Teller did a fine job processing my deposit in my most recent visit. However Wells Fargos check clearing process is a massive joke. Most recently my check(issued from a large investment bank to me) was placed on a 7 business day hold. I have had issues where this branch has refused to issue me certified checks despite funds being available,denied access to wire transfered funds /access to funds despite checks being drawn from other wells fargo accounts(LOCAL EASY TO VERIFY) Many major issues with Wells Fargos policies that seem to overstep general banking laws and regulations! My next trip will be to close my account and withdraw every last penny!

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  Matt Ensero

  :: 18 July 2022 09:58:46

  One bank teller every effing day... It takes me longer to make a deposit then it does to go grocery shopping. Wells Fargo is the worst bank in America, my own fault for not switching banks sooner