Truist in Cary

🕗 opening times

comments 5

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  Nathaniel Hill

  :: 25 February 2023 20:00:44

  My wife passed away and she has a mortgage with this bank. When I received the letter of administration documents to handle the mortgage from here, I took them to this branch and they completely refused to look at the documents or even help me. They were very non-comoassionate and acted like they didn't want to handle the issue and just wanted me out as soon as possible. Do not bank here. I would like to add that when I took these same documents to SECU. They were able to handle all of her accounts for me on the spot. Update: They finally sent some paperwork to help out that will take them weeks to process but they sent the paperwork to the incorrect address. Very incompetent.

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  Am Po

  :: 14 January 2023 16:25:29

  I had good experience with banking. They stood out during my need, especially Pinkal Kharwa, she is knowledgeable and very cooperative banker and supported my requests to work with account maintenance. I would recommend this branch of the bank for sure.

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  Kuan Ho

  :: 14 April 2022 11:46:01

  I had an issue after Truist merged with BB&T where i could not access my account. After trying to resolve this for over a month and hours of talking in person to no avail, I spoke with banker Pinkal Kharva. She resolved this issue in an hour. Everyone was very polite and professional.

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  Norman Gillis

  :: 12 January 2022 09:46:37

  ATM has been broken multiple times. Want to make a deposit? May the odds be forever in your favor! Want decent customer service from the branch because you can't use said ATM? Just go to another branch. Want to make a transaction during holidays? Should of done it well in advance, no matter what situation you're in. Long story short, most of the people at this branch just don't care and it's obvious that corporate doesn't care about this branch either. Just go elsewhere.

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  Praveen Sriram

  :: 03 June 2017 10:18:00

  Very nice tellers and a great staff but only gave 3 stars because of minimum balance and direct deposit requirements for their checking account. I closed my account and am staying with First Citizens Bank. But not too terrible since tellers and staff are courteous and friendly and my mom banks here. I would give 4 stars if they lowered their minimum direct deposit requirement from $500 to $250. This seems to discriminate against low income americans but that is typical of most banks so can't get too upset about it. Good bank but needs to improve its checking account requirements.