Sugar Magnolia Culinary in Cary

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comments 3

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  Cameron Gorham

  :: 26 August 2021 17:00:39

  I am a little late in writing this review, but I used Sugar Magnolia to Cater my wedding last month and they did an excellent job. The food was amazing and the service was great. I read the previous review and I don't know if it was intended for a different place or what, but Caswell was amazing. When your wife is pleased and the guests all said the food was great, I couldn't ask for a better catering service. Thank you!

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  Ann Riddle

  :: 24 November 2015 07:43:10

  Food sucks! Service sucks! Presentation sucks! He doesn't wash his hands before putting them on the food for prep. Bad, bad, bad!

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  Kelly Sosna

  :: 06 August 2015 15:01:00

  I used Sugar Magnolia last month to cater an event. I am just posting now because I have been waiting for a response from them. Unfortunately they did not handle my request well and I feel they deserve a poor rating for providing such poor customer service. The short is, I would not recommend this company. The long story is below... The food was good. It was well presented and on time for the event. We specifically requested a vegetarian dish and discussed it over the phone in detail. Luckily the person who found the chicken in the dish was not a vegetarian so I was able to let people know that we did not have the vegetarian option as promised. It was very disappointing but mistakes happen. I called that night and left a message letting them know of the mistake. I followed up the next day around noon when I had not heard back. My message had not been heard and so I explained the error. At first I was told that they did not recall needing that dish to be vegetarian. As the call went on, I was told they were unsure so added the chicken just to be safe. The company had my direct work line and my cell number and I felt could have called. I let them know I felt we should be credited something for the error and was told they would call me when they got to the office. Six days later I forwarded the initial phone call where I placed the order, which included the vegetarian dish discussion. I said I felt they should do some type of refund. I did not hear back, so I called today, 9 days after the email. I was told they could do free sides for our next event. I let them know I work in customer service and based on how this has been handled have decided we would not be using them again. The call went downhill from there. I let them know I was not asking for a full refund but feel we deserved a credit of some amount for the mistake. I was unable to finish a sentence and ultimately decided that it was not worth the time and ended the call. They did say they emailed me back, offering free sides for our next event. I have searched all of my email folders and have no email from them. I would not risk using this company for any event.