Truist in Alexandria

🕗 opening times

comments 5

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  Tameka Parker

  :: 22 March 2022 11:29:18

  I was waiting for almost an hour to be serviced (wire transfer), and was the only customer there for half that time. Never got helped by anyone.. Terrible customer service. I ended up calling a different branch and left to be assisted by that location. The location I went to afterward, was able to assist me within less than 2 minutes of entering their door, even with less staff.

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  Las catrachitas Restaurant

  :: 17 September 2021 18:40:24

  I feel so much anger frustration with a worker from this bank today I went to this bank to ask for change for my business and Sergio denied me the change at the window gave me so much anger because I had to go shopping at a store that closed at 6 pm and I did not arrive on time, I called the supervisor of these banks and he agreed with what Sergio did. Please, if you don't want to have a bad time, don't open accounts at this bank and in February they will have another name, they are not. a trusted institutions. that's the reason they only have 2.5 stars

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  Shi'Kesha Small

  :: 10 September 2021 13:34:02

  The teller Sara an Rubi were phenomenal however the drive thru teller Sandi (?) was rude she acted as if she didn’t want to help us through the drive thru. She made me and my friend come into the branch. Sara had a line and asked Sandi for help and she acted like she didn’t want to help. Until rubi the manager came and started helping my friend. I like the gentleman that helped me a few times before. Thank you Sara and Rubi!

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  Jade Graham

  :: 10 September 2021 13:33:52

  Sandy was the teller at the window. She was very rude and seemed as if she didn't like nor want her job. She was snarky and very short with customers. Once inside the other two tellers were very helpful and courteous, however once again Sandy was being rude to another customer.

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  Amy Friedlander

  :: 24 September 2020 16:45:52

  Just before the Labor Day weekend I made an appointment with Rubi. She respected my request to work with me over the window, so I could stay outside and she remained in the building. I so appreciate being able to receive good service without putting my health and life at risk. For some reason another appointment appeared on Rubi's calendar today, so she called me to verify that I had signed up. This second appointment was on her calendar by mistake, but she checked. What a relief to have the Bank's representative watch out for me during these difficult times. I really appreciate it.