closed
🕗 opening times
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| Sunday | closed | |||||
5733, Telegraph Road, 22303, Alexandria, Fairfax County, US United States
contacts phone: +1 703-684-1655
website: branches.burkeandherbertbank.com
larger map & directionsLatitude: 38.7946443, Longitude: -77.0820616
Stacie Shifflett
::BHB used to be the best bank… left them for a while because they were way behind the other banks with online services… decided to go back with them a few years ago they started to catch up… BIG MISTAKE!! ATM card gets declined at least 3x a week for no reason!! They have returned checks that were said was not authorized that were … however I still continued to bank there because it’s a local bank in the neighborhood… yesterday I noticed there was a charge on my account I contacted the bank .. of course after hours so no one would help.. there is no after hours reps for fraud so I went on the app and sent message.. this morning I get a response to contact merchant… there is no merchant… BHB did nothing! I was advised that the transaction was in pending and once cleared to contact the merchant I explained that I did not authorize the charge again they did nothing never offered to close the card or anything… when BOA one call would do it all! Not the case for BHB.. they allowed this so called merchant to take money and not do a thing about it.. it wasn’t a lot but it is still fraud!! They declined authorized charges and allow unauthorized charges … this is not the way to do business. And this is not the way Mr Burke and Mr Herbert started this local bank.. used to be great now it is the worst!! I just I’m out of my $58.. I don’t Even feel they should get any stars!!
Annie Va
::My ATM card got declined. I called and they had put a hold on it due to an unusual expense. I LOVE this bank!!! Bank scams are so common now. I so appreciate that they are on the alert!!!
Brock Deetz
::go to hunengton bank it is way better
Reilly J P
::Staff is great but always running into technical issues/being unable to access my card for no reason/unable to access account for no reason, and information isn't consistent (e.g. calling transfer $ line and there not being an option to do so; calling the customer service line they give on the line but it's really only for general card recovery; being told i'd be able to access my first deposit immediately and then having to wait 9+ days. Good people, but issues in the system.
MAC
::Outstanding, friendly, family owned bank. Everyone in every branch goes out of their way to make you feel welcome and appreciated. Staff is more than knowledgeable and go way above to help you. Have moved out of state, but still do all my banking there. 5☆'s PLUS