SpringHill Suites by Marriott Tampa Brandon in Tampa

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comments 5

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  Carol Hayden

  :: 18 March 2023 20:39:11

  This place was great. After a horrid 20+ hour drive, and awful few hour stay right next store this place was clean, and welcoming. Cherry the manager is amazing. Highly recommend

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  Barbara Caruso

  :: 10 February 2023 07:31:37

  Thank you all support staff for helping me feel warm and welcome. Yvonne my new found forever friend I am so grateful to have met you. The front desk clerks at night so cheery and warm and always smiling! You made my stay so much more pleasant and I am very satisfied with my stay! Kudos to the Marriott staff!!!

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  P McIntyre

  :: 02 February 2023 11:45:23

  While the room was nice, it had an odor that triggered my allergies. I couldn't identify the culprit. Also, it felt like the carpet was damp. The toilet was leaking, and we notified the front desk. They appreciated that and filed a work order. Nice breakfast bar. Lots of choices. If I hadn't had the allergic reaction, I would have rated this higher.

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  jorge romero

  :: 16 November 2022 04:47:46

  Worst management ever Room uncomfortable, the beds are double, not queen. The sleeper sofa was the worst I've ever. My 16 year old had 5 horrible nights. As did I. Asked front desk mgr. Day 1, ti switch rooms, or at least mattress in the couch. Not even a call back. Day 3 asked the general manager. Told me they don't promise queen beds or sofa beds. ( All other spring hill suites do) i asked at least another mattress to stack on top. Never did anything about it. Breakfast buffet?? Sad!! They need to at least learn to cook scrambled eggs. Thank God for jimmy dean sausage biscuits! I will be disputing charges and complaining to corporate. So much for bonvoy.

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  Shakeela Banks

  :: 09 October 2022 18:51:09

  I'd like to start by saying that I am usually very satisfied when staying at a Marriott owned property which is why I chose Marriott to celebrate my child's birthday, but this last experience was very disappointing and disgusting. When it was time for my child to take a shower she found a nasty surprise. While pulling a supposedly clean towel from the towel rack, a used blood filled sanitary pad fell from the towel. When we complained to the front desk their only solution was an apology and new towels. Upon checking out I asked to speak with a manager which I was told no manager was available. I even asked if she could call a manager because I feel like this is a serious situation that needs to be addressed quickly but the front desk clerk was very nonchalant and said nothing can be done until Monday. I feel as if my concerns were not a concern for the staff and all she was worried about was me settling my bill. I did not feel like a valued customer at all. My child and myself are very disgusted by the lack of properly cleaning and preparing our room as well as the lack of empathy and concern for being exposed to someone else's body fluids during our stay. I definitely will not ever book a stay at this location ever again. I wish I could give 0 stars!!!