Sewell Lexus Certified Collision Center of Dallas in Dallas

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comments 5

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  Cathi Easterling

  :: 20 May 2018 23:24:50

  They are very professional here! Vey nice employees

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  H. Michael Cunningham, Ph.D.

  :: 06 May 2018 08:04:37

  I am writing this to express my displeasure with the way my car repair was handled. However, I want to start by saying that I have been pleased with customer service from both Sewell and Geico up until now. When I bought my car, I did not even consider another dealer. I went straight to Sewell because of the outstanding service I have gotten in the past. Similarly, working with Geico has always been easy and efficient. This time things did not work out well. I dropped the car off for repairs at Sewall Lexus on 4/4/18. The estimate approved five days for a rental car, causing me to believe that five days was a reasonable time to complete the repairs. The repairs were not complete until 5/5/18. Unfortunately, I had to get involved with the service manager, the claims adjuster and his supervisor. Apparently, they went back-and-forth over a request for supplemental approvals. Both sides tell credible stories so I don’t know where fault lies, but I believe that, as professionals, they should have worked this out. Never in my 50 years as a driver have I seen negotiations grind to a halt like this. Sewell would not begin repairs on my car until I guaranteed the contested difference, which amounted to a little over $500. The extension on the rental car alone added $1,087.50 to the cost of the repair. Obviously, this is poor business acumen on Geico’s part and not at all in the spirit of customer service. On Monday, April 30, I wrote a complaint to both companies. Sewell called me but did nothing to help and Geico completely ignored my complaint. Again, really poor customer service. Geico kindly extended approval for the rental car for the maximum of the policy, ending on May 3. On May 4, I grudgingly became an customer of DART to get to work on Friday and to pick up my car on Saturday. To add insult to injury, when I picked up my car on Saturday Sewell informed me that Geico “sent me a check for about $825“ and they wanted it. I never received such a check but Sewell would not release my car unless I paid them the $825. So I am still not through with this mess. This misadventure has certainly tainted my view of both your companies. I intend to miss no opportunity to share my experience with others. Please do not hesitate to contact me if I can provide more information or clarification regarding this matter. Respectfully, Dr. Michael Cunningham

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  tony neely

  :: 23 April 2018 18:40:40

  I have had two different vehicles fixed here before and the service, price, and repair was awesome. This time the associates at the counter were rude and both had terrible attitudes. After waiting two hours to have someone look at the car they quoted me more than three times what insurance was willing to cover. I will not be able to use them anymore due to this.

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  Kate Alpert

  :: 10 March 2018 15:08:20

  I have purchased two cars from Sam McNeese in 10 months and have been nothing short of thrilled with both experiences. The service and quality of vehicles at Sewell PreOwned are unsurpassed (this is my 4th Sewell Lexus) and Sam worked incredibly hard to get us exactly what we wanted, when we needed it. Sam is an exceptional professional, easy and enjoyable to work with, and sincerely cares about the customer experience.

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  Analy Maryah

  :: 10 September 2017 13:32:38

  I was in a hit and run accident. The other insurance was giving me the run around. From the beginning to the end, my adviser Mitch Horne was very helpful and made sure my vehicle was going to be taken care of! From rental car issues to some charges the other insurance didn't want to cover he returned every single call. I was a little concerned about the reviews but I could not of had went to another collision center. Sewell, I am very satisfied from my car purchase..to your collision center. Thank you Mitch and thank you Sewell!! You guys will forever have my business!