Sandy Spring Bank in Arlington

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comments 5

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  Veronica Morgan

  :: 04 October 2022 10:00:58

  All the employees here are super helpful and the manager is great!

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  Andrew Friedman

  :: 23 September 2022 21:41:27

  Great service! I really appreciate the service that Sandy provided for me, as she helped me cash a Sandy Springs check even though I am not a client! She actually ended up signing me up for a free checking account.

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  Jasmin Hollywood

  :: 08 August 2022 18:08:02

  Cute little atm accessible location after hours with metered off street parking.

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  Jessica Perkins

  :: 13 June 2022 16:56:25

  If I could give this location 0 stars I absolutely would. I originally called to inquire on the balances of business accounts that I do not use often, I was on hold for over 15 minutes so decided to visit the location (while still on hold). I walk in and see three employees huddled around one teller station talking about what appeared to be a non business related topic. I speak with someone by the name of Sandy, explain to her I’m also on hold & she explains they do not answer the phone if customers are present. At the time no customers were in the branch but I decided not to broach this topic with her. I provide Sandy with two of my checkbooks as well as government issued identification, I ask her to provide me with the balances of my accounts. Sandy indicates my married name is reflected on the account while my identification reflects my maiden name. I explain to Sandy I still use both names and that a business banker had me execute documents a few weeks back for this very reason. Sandy was extremely aggressive and originally would not call any of Sandy Spring Banks other employees (that I have a working relationship with) to verify what I was indicating was true. Sandy indicated even if one of the other bankers indicated I was a member she would not assist me as she was the one completing the transaction and I’m assuming it was outside of her comfort level . Mind you I’m not asking to withdrawal any money but am instead asking for verification of account balances. Sandy consistently cut me off and raised her voice. When a member of management came over he basically condoned her behavior and indicated I should want my information to be protected. I literally listed the name of my mortgage broker, loan amount, name of my business banker, and etc in an attempt to get my balances and leave as I was late to a meeting. This manager then asked me if I had come into his branch two years prior with a similar scenario/request??? I calmly explained to him I was not a member of Sandy Spring Bank at the time in which he mentioned, after he asked a few more questions related to whatever incident he was referring to he indicated “maybe I have the people/faces mixed up”. Newsflash- not all women of color look the same. Finally the manager indicated to Sandy that she could call the co owner of my accounts to verify my identity . My personal accounts are with Navy Federal however I’ve grown to enjoy my working relationship with Sandy Spring Bank ( I typically go to the branch near home in Md) on my business accounts, but this was just a vile experience. I’m going to make an effort to never visit this branch again. I don’t think the employees at this branch are good representations of Sandy Spring Bank and the customer service I’ve grown to love at the other branches.

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  Adam Ash

  :: 21 February 2019 21:41:47

  If you value your time and money, I would recommend finding another bank. This bank will make mistakes and then lie to the BBB when you hit them with a complaint. Regulators should shut them the hell down