PenFed Credit Union ATM - No Teller or Staff Support Available in Alexandria

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comments 5

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  Surya

  :: 07 December 2022 16:18:40

  Someone Made an enquiry on my equifax profile. Bank doesn’t have any info. Equifax stated they can’t do nothing other than leaking data to scammers like they did a while ago. Who ever reading my Review please Freeze your Credit profile on all 3 bureau without fail if you want to avoid disaster. I don’t know how this will impact my profile as it is just 2 days. I never made an enquiry and Not a Pen-fed member. Hope my experience helps someone before they become victims. Good luck

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  Cee Jay

  :: 01 June 2022 15:09:21

  I recently work at penfed eisenhower. They don’t give you proper training at all to handle people’s info. Worst part is I was hired as a contractor and told after 6 months, I would be hired permanently, my boss sharita sent out email in February that she will be holding employee evaluation, plus to discuss available open permanent positions , never happened. Two weeks from my contract being up, (end of may) thinking I would be hired. I reached out to her and that’s when told me all the positions have been filled and they are moving away from contractors. I just think that’s really unethical because then that gave me limited time to look for a new job and imagine if I never asked!!! Plus I noticed she plays favorite. She goes up to certain employees to say hi after not being in the office for months, first day back, she barely even acknowledged me but did others. She also secretly told certain employees to apply for the open positions ahead of time and hired them smh. I get she doesn’t want to micro manage but she always acts too important for job she’s paid to do

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  Ken Sellers

  :: 21 March 2022 14:31:55

  I bought CDs from PenFed multiple times, because they offer great rates - sometimes the best in the nation. Some of their processes are a little bit old fashioned, but that's OK. What is NOT OK is secret transfer limits. That's right; they limit transferring YOUR money out; the employees know what the limit is, but are literally not allowed to share the info with customers! I was able to figure out that the secret transfer limit was $30,000 per month, resetting on the 13th of each month. Separately, they have not-secret limits; for me, the limit was $5000 per day. Depending on the amount of your CD, it can take a LONG time to get your money out of PenFed, unless you wire the money out. I would be giving a lower rating, but a helpful employee's good attitude makes me feel that 4 stars is the right score.

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  Rosie Scott

  :: 02 December 2021 12:09:32

  I recently had my identity stolen, and Pentagon Federal Credit Union was the place that offered the thief both a loan and a bank account in my name. I had never before heard of PenFed or even visited Virginia. When calling PenFed to try to resolve the issue, I dealt with some of the worst customer service representatives I have ever dealt with in my life. The first (Aya or similar name) sounded new and asked me, "Oh, ma'am, you DO have an account with us. Did you forget?" when I'd already explained I did not. When finally transferred to their Fraud Department, the extremely well-spoken but terribly rude young male rep (I wish I had gotten his name because this man needs to be reprimanded) told me I needed to call Member Services, not Fraud, and give them my "account number." I told him I have no account number because I am a victim of fraud, so I cannot give them any account number. He told me again to call Member Services and to give them my information so they can give me my account number. I told him, "They're not going to give me an account number for an account I didn't open. What kind of financial institution hands out account numbers to strangers on the phone?" After having my identity stolen and waiting to get to the fraud department for 18 minutes, this man had the audacity to hang up on me. My next call got me to Danveer, the first customer service representative to actually help me. He finally listened to me and what I needed and verified my information. Surprise, surprise, some of my information did not match up, so he escalated my matter to the Fraud Department. I have since disputed this and escalated the matter to the FTC. In the meantime, I have to say that this experience was horrendous, and considering PenFed was the only financial institution (out of 5) that offered my identity thief accounts with the incorrect info, I would never dare to be their customer. Edit December 2021: Turns out even Danveer did not do his job correctly. I called PenFed again for an update a week later since I had heard nothing. The rep told me that while Danveer wrote notes that I called, he had NOT escalated the matter to the fraud department. I had to go through the process all over again. This institution is a joke.

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  Sam O

  :: 07 March 2021 12:49:22

  Beware! Machines Rule! Common Sense Forbidden.If you happen to report more than three credit inquiries in the past six months, don't bother applying for a loan. No matter 824 FICO, $0 credit card balances, never a late payment on 16 accounts for 21 years, no mortgage and just a pair of collector car loans never late, not good enough to convince the Machine! Customer service: "That's our process." Too many credit inquires; not the brains to see that the credit inquiries were to replace higher interest debt just paid off, reducing the monthly debt service, thus creating an improved credit profile. Management of this institution has so little confidence in its senior people that even they are bound to be beholden to the Machine!