Lutheran Medical Center in Wheat Ridge

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comments 5

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  Monique Sandoval

  :: 29 December 2022 15:28:43

  I had a horrible time here after having my baby. The delivery nurses were great but once they moved me and my baby to the other floor it was horrible. They would barely check on me and when I would call them it was like an inconvenience to them! Only one post partum nurse was great but only had her for a small amount of time. One nurse refused to give me more disposable underwear and sanitary pads! I literally needed those! I hemorrhaged! As we were leaving the nurse rushed us out. They didn’t even take me down to the car in a wheelchair as they knew my legs were still weak from epidural and I was dizzy. It wasn’t a good experience at all recovering there and they rarely checked on my son. I deeply regret choosing this hospital. I live an hour away from this place and didn’t need to go out of my way to deliver there. My pediatrician was really disappointed they didn’t send me home with paperwork for her that she needed for my sons first visit. It took them forever to send it to her and on top of that the birth certificate papers got mixed up with someone else and I still haven’t received a call back when I’ve called and left messages multiple times. I need that fixed!!! I’m giving two stars because the labor and delivery nurses were amazing and helped me so much but other than that it was such an awful experience especially being a first time mom. I recommend going somewhere else to avoid these issues. This was supposed to be a good experience and the entire time after having my baby I was beyond stressed out and couldn’t believe how rude and cold those nurses could be. I hope I get a call back soon about my sons birth certificate. It still drives me crazy all of the information on it was wrong. We went over it with the lady and she had to finalize it but everything was right the first time she came in and then looking into my folder as soon as o got home it was all wrong! I hope my information didn’t go to another person. It’s really frustrating. It’s been two weeks since I’ve tried getting a call back and nothing!

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  Marcia Teague

  :: 01 December 2022 21:35:17

  I brought my dad to the Emergency Department and he was treated quickly and with compassion. Every caregiver and doctor was empathetic and gave excellent care. He was admitted to the hospital where he continued to receive high quality care. Each person treated him with respect and really listened to our questions and were very responsive. Lutheran Medical Center is an exemplary place because of the people who work there! Thank you all.

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  Terri Reynolds

  :: 03 October 2022 13:15:49

  I was very disappointed with Lutheran, my husband had surgery their going to two weeks ago, I went home and was told they would update me on his progress because his surgery was 9 hours long..I received one day when they started the procedure and that was it. After 8 hours I finally went back to the hospital to see what was going on and he was still in surgery. I waited till he got in his room and went home. The next day I came back to visit him and we couldn't find his phone. Apparently they change his bed because it wasn't working correctly, I talked to the nurses and called security. I have a tracker on my phone. I was frantic because there was a lot of info. The tracker stated in was in the hospital somewhere so I actually walked around the floor and I found his old bed and there was his phone in the side of his bed. I can't believe no one knew where they put his broken bed. I wasn't impressed with a couple of the nurses, except two I think their names were Heidi and Miranda. The guy nurse was very cold and not friendly at all. I told Miranda that as well. Then the same day of the phone issue I walked in his room and there were blood on his pillows which were never changed and he didn't even have a sheet on his bed just the mattress cover the garbage can was full, Miranda came in and saw the mess and started change the pillow cases and put a sheet on his bed. I've been at Lutheran several times and never had that experience. I must say I believe it is going down hill. It was a bad experience for me and my husband. The guy acted like he didn't even want to be there or be bothered. I'm sorry I had to give such a bad review. Terri & Bob Reynolds

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  T G

  :: 26 September 2022 23:21:18

  I had to have a surprise to me surgery at the last minute due to an issue my old doctor failed to tell me about that my new doctor caught. Because of her, I was able to have it resolved and was promptly taken care of. She was the nicest surgeon. The entire team was amazing! Everyone was so kind and caring. Even the receptionist helped my sister find the best place to nap and helped her find my room when she kept forgetting. My pain after surgery was very bad and they listened and got it under control. The aftercare was amazing. Out of every surgery I've ever had and every hospital I've been too, this was by far the best experience.

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  lisa parker

  :: 27 August 2022 16:25:48

  most front desk staff have zero patient care and are not educated enough to help patients that are sick and in pain. Very rude when calling people. A few people are really nice but more rude than nice. The nurses are too busy standing or sitting around instead getting patients discharges quickly after seeing the provider. The providers and transport people are very kind. I had to almost request my xrays and go elsewhere after sitting in the waiting room for over 4 hours and my daughter had a concussion and no imaging was ordered. Immediately after making the request to leave me and my daughter was given a room. After the provider spoke with me she told the nurse the discharge instructions and I waited 15 minutes if not longer before going to the nurse station asking to be discharged. I was there around 7pm and left at 230am. Absolutely terrible patient care at Lutheran and from what I witnessed the long waits are because of the lazy nurses. I heard several people complaining in the rooms area about the rude and unprofessional front lobby staff. I feel they are not fit for the job because they have no patient care nor do they understand patients.