IBC Bank in Houston

🕗 opening times

comments 5

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  JOANNE JOHNSON

  :: 30 March 2018 21:18:18

  The teller Tala with the long last name totally disrespected my mother. My mother was asking for personal checks and Tala told us we don't have enough in the account to bother her with that request.

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  Chas Funderburg

  :: 23 December 2017 14:52:08

  I find customer service to be lacking at this bank. There are no decision makers at any local branch, and when decisions are to be made, they are usually to the detriment of the customers. Now, don’t get me wrong, the Customer Service reps are very accommodating, and go above and beyond their usual job description to help you out. I applaud Dave and Gerald at the Kirby branch, and Vasu at the Montrose branch. However, management outside of the bank seems to work in a reactionary fashion. In this day and age where electronic transactions take place at the speed of light, decisions don’t. Worse, they are usually not favorable to their customers. I can now see why the average rating is 2.9: they are a less than mediocre. If this was a grade in school, it would be a 58%, which is failing. It would seem to me that upper management would look out for their customers, instead of insisting that we go through a lot of bureaucratic red tape. Unfortunately, most other banks are the same. Maybe they need to learn what real customer service is all about.

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  Hootan Farrokhi

  :: 04 October 2017 14:15:06

  Worst bank ever. Unfortunately l have to still keeping my account! They have only 3 staff members and all are new hiring. The bank doesn’t even have a manager.

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  Philip Ballard

  :: 21 July 2017 19:11:08

  Location is usually badly understaffed. I came by to make a withdrawal before they closed and was turned away because it was 5 minutes before closing time. I understand understaffing is an issue usually not brought on by the employees. However, bad service and long wait times are really making me consider banking elsewhere.

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  Kenneth Walter

  :: 31 May 2016 14:08:24

  Incompetent staff with high turn over rate. Manager is a ditz.