Firestone Complete Auto Care in Indianapolis

🕗 opening times

comments 5

• en

  Natasha Eby

  :: 15 April 2018 08:05:47

  From out of town and our first night in we hit a pot hole and had a flat tire. Had our car towed to firestone and dropped our key off with instructions in the drop box. The next morning I called them to let them know and they were already working to fix it. Great great great service!! Joyce was so nice and they had everything read for us by 10am the next day! And for an amazing price too! It’s nice to see that they did not take advantage of our desperate situation!! Would highly recommend

• 

  Itachekal Sapp

  :: 02 April 2018 20:12:56

  I have 5 year warrant on my car tires, I leave home to go pick my kids up and notice my air pressure light was on, and it was 20 on the right side so I went to closest firestone with my kids, the older lady at the desk was very rude, she told me to come back in two days like really you want me to ride off on a flat, talking about she only go one one worker and their air hose is inside the shop.. So I ask her so you really you cant have him to check my tire so I can get home safely with my kids, she got mad and said just pull around back. I will never come to this location again.

• 

  Spencer Ryan

  :: 20 March 2018 13:32:30

  This place has been beyond excellent fixing my vehicle. I hit a pothole on my way into work and they were able to work with me immediately. Joyce is the definition of great customer service. Unsure why such an overall poor rating, I would definitely recommend them! Edit: Joyce is excellent, but the overall service is not. My car was returned to me and when I drove it home the tire was immediately flat. They towed it back to their shop but could not fix it so I was stuck with having to tow it back to my house which they would not work with me on. If they knew they did not have the capability to fix rims (mine was so bent it would not hold air) I wish they would have told me that instead of taking it back. They made things harder than they needed to be. Will not be returning.

• en

  Paul Chavez

  :: 28 February 2018 11:29:03

  I was traveling from out of state. I had a flat tire. They could've taken me for a new tire and I wouldn't have known any better. These guys had some great integrity and only repaired the tire. Thank you for your great customer service.

• en

  Breanna Elzer

  :: 19 January 2018 17:03:05

  My experience was wonderful from start to finish. I made an appointment online to have my oil changed and get a few other things checked out on my Jeep, dropped it off before 8am, and I heard back from Jesse by 10:30. Jesse gave me a breakdown of what needed to be done on my vehicle. There were more issues than I thought there would be, and I told him I wouldn’t be able to afford getting everything done right away. I am pretty much clueless when it comes to cars, and he helped me prioritize what needed to happen right away vs. what could wait - and how long I could wait before the other things really became an issue. He was extremely pleasant over the phone, and patient with me as I tried to decide how to proceed. When I picked up my vehicle, Joyce was extremely kind and pleasant. I had some questions about my bill, and she answered them clearly. The folks here are kind, trustworthy, and just a pleasure to work with. I will certainly be going back.