All Star Tire & Auto Service Company, Inc. in Indianapolis

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comments 5

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  Omar Elias Duran Lantigua

  :: 26 April 2018 19:35:30

  I was reading some reviews about this company pointing out wrong diagnostics and other things, but based on the owners answers to each of those reviews I decided to try to fix my car in there. A quite disappointed about the company, first I dropped my car at 8AM in the morning hearing nothing from them until 2:30PM with the "diagnostic", they told me that I had my two front wheels bend and that was causing the vibration, they charged me $118 for that, and gave me a quote for the repair service of $388. After being concerned about the diagnostic I decided to get a second opinion, when there they showed me all wheels mounted in the balance machine to see the bend and how it looks like, they told me that there is only one wheel bend and the cost for repairing that was $90, Ahhh!!! I forgot to mention that the cost for the diagnostics was $0. So I think that other reviews about wrong diagnostics are accurate. Extremely expensive service and not accurate. I don't recommend this company at all. Thanks for the reply chris, but based on your comments is even worst, why do you allow to balance a bent wheel? Do you want to get the money no matter what? Incredible!!!... and by the way, no body call me until 2:30pm, I called at 11am to know something about my car, please check with your employee why they're lying to you.

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  Sarah leverty

  :: 18 April 2018 17:55:37

  Staff is very friendly and they do have a chauffer in case you need a ride to work. It's a convenient place downtown and they're always so busy (the parking lot gets packed during business hours).

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  Tyler Gassman

  :: 20 March 2018 12:52:36

  Hands down, worst mechanic experience of my life. I brought my car here to have the rim repaired. The tire kept going flat because it had a dent. They charged me $200 to repair the rim, but the following morning the tire was dead flat on the curb. When I brought it back, their exact words were "there is no warranty on this service", and they proceeded to inform me that to have it repaired again, I would be charged the full price. Even after I explained that they'd be giving up a life long customer over a $200 repair if they didn't make it right, they sent me on my way with a busted rim after charging me $200 for nothing.. will not be back, and I'm disputing the charge with my bank. EDIT: (in reply to the owner's response) - my house is less than a mile from their shop, and I did not hit any potholes while driving slowly through the middle of downtown during rush hour on the way to my house. They fail to explain why the tire was dead flat the following morning after their repair.

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  C

  :: 26 February 2018 02:39:02

  We always receive an amazing level of service when we bring any of our vehicles in for work. The mechanics and the desk personnel are up front and completely honest about expense, and more importantly about what has to be worked on, and what can wait until a later date. Car service to work downtown is a huge bonus and a major benefit for such a family-oriented small business. I'll continue to bring all of my service needs here, including the rarer and more challenging special vehicles I own.

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  Lance Smith

  :: 19 January 2018 14:25:33

  This may be one of the worst experiences I have ever had with auto repair. Normally, I don't do online reviews, but I feel this experience warranted one so other consumers are aware. I recommend staying away from this repair shop. Not only was I extremely disappointed with the service and the staff incorrectly diagnosing the problem, but I was almost in shock from the response I was given when I called in to share my experience with the service manager. I originally scheduled service for an oil change and to get new tires for my 2011 Toyota Tundra. On the day I dropped off my vehicle, I added that there was a sound from the rear of the vehicle that I would like added to the work order. I hadn't heard from them by 3 o'clock, so I decided to call in and check on the status so I could make transportation arrangements. Darla informed me that they had found shavings in the rear differential and that it was "about to blow" and would need a complete replacement. She said the oil change was done and that they would provide me an estimate for the differential replacement-the tires I had originally scheduled an appointment for were never even addressed. They provided an estimate for $3,204.32 for the differential replacement. I promptly took the vehicle to a different shop that I normally go to for a second opinion. They confirmed my suspicions that is was a bearing, and that the differential was in good condition and did not need replaced. I had this repaired for around $1,000. About one week later, I called and asked to speak with the service manager to share my experience. I was given to Chris and told him my experience. His first response was "I bet your glad you got a second opinion" and could not give me a reason for the incorrect diagnosis. He also had no response when I told him about the tires never being addressed. He ended the call by say "I hope you come see us for an oil change again bud!" Obviously, I will not, and I feel that they could have cared less about my poor experience.