Duane Reade in New York

🕗 opening times

comments 5

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  Bridget Barry

  :: 19 September 2017 15:11:30

  Terrible customer service in the pharmacy - inability to communicate the most basic process of how to call/fax in a prescription without being painfully rude.

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  Albert H

  :: 02 June 2017 09:34:09

  Never less than a 10min wait

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  Mista Creamy

  :: 17 November 2015 17:52:25

  Bad customer service, the guy mike was too lazy to check if other stores had my medication in stock. I just went to another duanreade nearby and they had it in stock

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  Samrita Narwal

  :: 02 April 2015 06:51:46

  I was helped really quickly, the guy was really friendly and polite. It's a pretty big store too! But I was looking for a travel iron and he looked at me funny when I put it back on the shelf because I thought it was a bit pricy for a tiny iron.

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  Wende Waggoner

  :: 17 December 2014 19:10:28

  I would give 0 stars of it was an option! As usual, absolutely ROTTEN customer service as w-most WalGreen & Duane Reade stores! Always short staffed & the employees that are 'working' are always discussing personal stuff (extremely rude, unprofessional & unmotivated) among themselves rather than attempting to assist customers. This obviously makes a clear statement as 2 the organizations questionable culture & values, as well as lack of efficient management since it is always the same story at any location ---(outside of NYC as well). I can only assume they stay in business, as do quite a few of these 'chain' operations, because of multiple locations, extended hours & sometimes a good price. Customers will continue 2 take a chance 2 not inconvenience themselves. Well, that has back fired 4 the last time on me. I have 2 say: Shame on me!! I know better but opted to take the chance 2 pick up ONE item on the way 2 my place. By the time I waited & put up w-the nonsense, I would have fared better taking a cab or walking further & going anywhere in Manhattan rather than one of these miserable outfits!!...