Capital One Bank in Gambrills

🕗 opening times

comments 5

• 

  Haley Bray

  :: 06 March 2023 18:11:01

  I would have an easier time, better luck, and quicker service if I gained 4+years of experience, applied to this job, interviewed for this job, waited 2 weeks to hear back that I got hired, and finally started on my first day just to do all of my banking needs for myself. That’s how helpful and professional this establishment is. I would find it more convenient driving an hour out of my way to ANY bank than to ever visit this bank again. I would suggest packing it up and closing it down, because it’s a complete waste of time, money, and space. The employees here are an embarrassment at their job. Which is sad, because I normally have a great experience with Capital One customer service. I will never set foot in this specific bank again and I’ll definitely be spreading the word.

• 

  Karen Thompson

  :: 18 February 2023 11:58:20

  For the second time in one month the same employee at the Gambrills, Md bank is unprofessional. He has conversations with customers that have nothing to do with banking. Again, I am waiting to be seen for service and he’s having conversations with the customer about traveling and how much he enjoyed this restaurant etc. I’ve been waiting since 11:30. Now that it’s 12:00 and time to close he wants to cut the conversation short and spend no time with me handling my banking. No sir! I will not let him rush me out. Oh wow, now they are conversing about their children and culture. OMG!!!!

• 

  evie d.

  :: 05 January 2023 10:32:45

  This bank is so inexperienced with foreign currency (Euros). Inexperienced staff member sent me away 2 times because he failed to tell me that they only accept foreign currency before 3:30 pm on weekdays excluding Saturday's. You can't even reach anyone to talk to and ask anything, because they supposedly are so busy, but when I go there no one is on there. Definitely not returning to this branch. Period.

• 

  Diana T

  :: 04 October 2021 16:46:46

  I needed a cashiers check and went in to this branch. The staff were helpful, quick, and patient, and there was no line.

• 

  GE M

  :: 27 April 2021 15:43:31

  Multiple problems on multiple occasions. I was forced to use this branch after a long time Bowie MD location was shuttered. I've experienced long waits to see a customer service rep (pre-pandemic), lack of attention to detail in completing forms, providing incorrect/incomplete information or explanations. Now with all the back office changes to my accounts, I'm looking to change banks after 30+ years.