SECU Credit Union in Crofton

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comments 5

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  Anthony Thomas

  :: 27 September 2022 14:40:13

  Michelle & Kelly are the absolute best! They have always been very patient and supportive. Their customer service and attention to detail is second to none. I am a proud member that has business and personal accounts. SECU has been integral in providing support to allow me and my businesses the opportunity and flexibility to grow! Thank you Michelle & Kelly for your continued support!

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  Julia Ketter

  :: 01 July 2022 16:00:56

  On July 1st, my experience with Ryanna was so satisfying.she was patient, caring and assisted me with my issue. Ryan a thanks for your dedication and knowledge. Wishing success. Again thanks

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  Aldo Karamoy

  :: 25 March 2022 10:40:49

  Met onsite with bank advisor, Omar Ledezma. The process was very easy, he had a great communication skills, and very helpful on guiding me through the steps. Will keep continue doing business with SECU and Omar, 10/10 would recommend him and this branch to friends,family.

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  Lulu

  :: 21 January 2022 15:19:51

  SECU just in general has TERRIBLE service overall. They locked one of my cards randomly, so I called immediately. Spent 20 minutes on hold, then decided to do the call back service because of the wait time. They never called back, so I had to send them a message through my account. Sharnette kept sending me the same useless copy and paste message the past 2 days and wouldn’t answer any questions or help out at all. Decided to call back and waited almost an hour for customer service, and when I’m finally connected to an agent, they immediately transfer me to another line. So now I have to wait another hour to speak to customer service. I don’t recommend SECU at all.

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  Sabrina Burns

  :: 07 March 2020 12:12:06

  I recently inquired about refinancing my auto loan, and I received the best service from Mr. Selon. He was very patient, helpful, and didn't pressure me to make any decisions/ wanted to make sure I had all the information to make the best decision for me. Working in customer service, I always notice when people go above and beyond to help and genuinely have the best interest of the customer. Mr. Selon is amazing, I highly recommend you go see him for all your banking needs!