Busey Bank in Champaign

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comments 5

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  Dr. Michael Bagby D.C.

  :: 16 November 2022 09:30:28

  Horrible customer service that can create problems but won't fix them and bad online banking software that won't let me fix them have made me regret them buying the last bank I used enough to look for a replacement.

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  Gerald Yusko

  :: 21 December 2021 12:29:19

  Twice in the same week, I have had my money stolen from Busey owned ATMs. I get the run around and treated as if I am a liar and thief. Excuse me, your bank stole my money, you are the thief. Then proceed for me to wait for my money because of your process that assumes ALL members are guilty because an investigation has to be completed before they refund any money. If they cared about members, they would refund the money, do the investigation and if I did something foul, then take your money back, close my account, call the police. Instead, they make you wait, guilty, until "their" process comes back that I am innocent. The incompetence that comes from this bank is grotesque to be kind about it. The inability for anyone to actually help is like talking to a toddler about quantum mechanics and expecting an answer. I spoke with Jim Smith the area manager for C-U.

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  Jennifer Adamson

  :: 07 May 2021 20:34:38

  Busey bank is a scam. I went to the same gas station at the same time that I go to 3-4 times a week and because I spent $5 more than normal they charged my card $75 instead of $30 as a holding fee. It makes absolutely no sense but this place is trash and nothing but problems.

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  Shay Shepston

  :: 14 November 2019 13:25:34

  Consistently friendly and helpful staff! Always welcoming and very informative. I recently left another bank because lack of good customer service. Happy to follow recommendations to go to Busey. I have now moved my personal and business accounts here and will be looking to move my loans here as well. Banking products are pretty consistent and what you would typically expect for a bank this size. The service is where it counts.

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  Shane S

  :: 11 October 2019 00:06:52

  Recently got our home loan through Busey and Kyle Watson was our loan officer. This was our first home purchase and Kyle worked his butt off for us getting our 30 day closing to happen as scheduled. Even though we live in Georgia now, I went through Busey since I banked with them for a long time being born and raised Champaign. 30 day closings I guess are the norm here in Georgia and Busey typically tries for 45 days, so that definitely put added stress on him, the processors & underwriters, but they got it done. It’s going to be stressful, there will be ups and downs throughout the whole process until you sign the documents for the home. But, in the end when you’re in your home, it all becomes worth it. I want to thank Kyle and his colleagues at Busey for their effort during this process. I would recommend them to friends and family of mine. Sincerely, Shane