BluPeak Credit Union in Berkeley

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comments 5

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  J L

  :: 14 December 2022 01:20:12

  Great credit union at the heart of downtown Berkeley. Not very busy inside when I went to open an account and join the membership. They have the lowest rates around if you are looking for a loan, and the people are amazingly super friendly.

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  Ted Apstein

  :: 12 August 2019 14:20:37

  Opened up an account with USE as they had the best car loan rates. In order to become a member with them to get a loan they make you to open a "free" checking account for $100. Watch out -- there are a lot of hidden fees. They incorrectly charged me with "no e-statement" fees twice, and when trying to close the account they made me aware there's a 90-day wait period otherwise it's a $15 fee. None of this was disclosed upon signing up for the account, just hidden in the fine print. Nothing too huge, and it was worth it for the lower finance rate --- but if you're to actually bank with them, I'd check the fine print closely. All the agents have been helpful when spending time on the phone resolving these issues.

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  Kyle Jackson

  :: 16 October 2018 10:39:38

  The staff at the branch in Berkeley, CA is really AWESOME!! They do a fantastic job of customer service and always make me feel comfortable. There is hardly ever a line and the service is fast, friendly and efficient. Mireya (a manager) not only helped open the account, but was VERY supportive when issuing new checks and a debit card when my car was broken into. Marquita (a representative) is helpful and friendly, often asking about my day, while providing excellent service. The entire staff at this location is GREAT!!

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  Jordan Lindsey

  :: 09 June 2016 15:28:09

  Easily the worst customer service and practices of any credit union I've encountered. Usually credit unions are community oriented businesses, but starting with their decision to no longer let people from other credit unions bank there in December of 2015, essentially taking them out of the co-op network that is a major appeal of credit unions, it has become clear that they are a credit union in name only, today I simply tried to get 20 dollars worth of quarters for change and they told everyone I had to be a member! Shame a bank like this is allowed to call themselves a credit union on Berkeley.

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  John Prato

  :: 17 October 2015 13:19:10

  When I need them most, they've got my back. Totally convinced: Update: I was victim of a reasonably large amount of fraud ~10K worth, stolen from my checking account via check fraud. I have to say the staff was AMAZING, totally competent and also compassionate in dealing with me and let me know up front what I needed to do, what they would do, and that I'd get my money back in 7 - 10 days. Which actually happened! I can't thank them enough for being supportive and walking me through a few relatively painless reports. I was blackballed from the traditional banking system due to some accounts I forgot to close after graduate school in the mid-west, USE Credit was happy to sign me up, which I really appreciated. The staff here in Berkeley is super friendly, very personable, and I've had a great experience overall.