Best Western Brentwood in Brentwood

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comments 5

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  Luciano Landi

  :: 20 April 2018 23:27:04

  Nice hotel, looks like apartments. No elevator, but only one floor. Not possible to go from room to breakfast area without taking rain... overall good.

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  Todd B

  :: 14 April 2018 09:34:45

  Room was very nice except the toilet tank would not fill up. The continental breakfast was not so good. I recommend going to the waffle house at the top of the parking lot.

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  Sammy Gann

  :: 26 March 2018 00:30:08

  Great place to stay. Easy on and off to the interstate. Rooms are huge and the beds are extremely comfortable. Staff is friendly and helpful. Our room #120 had some cooling problems with the air conditioning but I am sure it will be addressed in the coming days.

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  April Johnson

  :: 27 February 2018 17:07:43

  Nice mid priced hotel. Convenient location right off I65. Restaurants and Target within walking distance. Even with renovation work, still a good place to stay. Super nice check in folks. Breakfast is once again being served. Bagels, muffins, orange juice, cereal, milk, yogurt, eggs, even on demand pancakes. Clean and comfortable with full cable. I stay here when I'm in town on business and keep returning due to all the reasons I mentioned.

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  Breanne Lindsay

  :: 22 February 2018 18:23:14

  There were a lot of problems with our stay. The hotel was under construction and we were not notified until arrival of this. That wouldn't have been a big deal, and they gave us food vouchers to the Waffle House next door. Unfortunately the vouchers don't cover even a meal there which is frustrating when you arrive thinking you'll have a continental breakfast. I would have been happy to look beyond that, but our second night our toilet flooded all over the floor. I had already called to report our toilet was running and when I called again to report it was now flooding, the worker on the phone was quite short with me. Upon checkout when we asked for a partial refund (just the second night when our toilet flooded and had to ask the staff to come mop the floor that they left sticky with toilet water), they were abrasive. He blamed us for the issue saying we clogged the toilet, when we actually hadn't used it in several hours. The service was definitely lacking and blaming your customer is never appropriate. The beds and room were fine, but because of the poor treatment of the consumer and problems with the bathroom, I will not be returning or recommending this hotel.