closed
🕗 opening times
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| Tuesday | - | |||||
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| Sunday | closed | |||||
2260, Otis Drive, 94501, Alameda, Alameda County, US United States
contacts phone: +1 510-464-2141
website: www.wellsfargo.com
larger map & directionsLatitude: 37.7582159, Longitude: -122.2499524
Tamara Bates
::Worst branch. Never enough tellers, management walks around and does nothing to alleviate ridiculously long lines. The simplest task takes over 15 minutes if not longer. Horrible staff, horrible customer service and they don’t care
Dog Gone
::We all know what happened. New management gutted the branch. Used to be the best banking experience on the island. The remaining staff are wonderful as always. New management has exchanged longer lines and shorter hours (their cost savings) with customers time wasted and inconvenience. There is good news-Poppy Bank is open until 6:00pm and there are no lines. For those customers who remain with Wells- the lines are getting shorter as more folks vote with their feet. One hell of a business plan.
Zerina Muftic
::I am a long time WF customer. The only close branch I use is in South Shore Alameda and my experience with customer service couldn’t be worse. You can step inside and you’ll see a long line of customers waiting to be served by only one agent. I never had a time to change the bank and this disappointment is just continuing years by years. Not a good impression of the bank large as Wells Fargo.
Asia Marie
::Lost all its staff. Only 1 or 2 tellers. Line wrapped around door. Use to be open until 6pm before covid. Never opened up longer hours. Closes at 5pm m-f. Too early. We all work until 5pm! Such an inconvenience! Many of us have complained it is ridiculous! The Line is always out the door! The little bit of employee's they do have there rush to close the door at 12pm and get everyone inside so they won't get anyone else wanting to come in. We squish in like sardines and wait 30mins to hour because they only have 2 tellers. 12pm on Saturdays closed. Use to be 6pm. It is Saturday! Line out door and people rushing to get in a line before 12pm. THEY NEVER EXTENDED HOURS NOT EVEN BY AN HOUR! YOU COULD AT LEAST STAY OPEN UNTIL 1PM PEOPLE NEED TO DO BUSINESSES SINCE YOU CLOSE AT 5PM AND DON'T WANNA WAIT 2HOURS TO GET A TELLER! I AM MAKING A FORMAL COMPLAINT AS WELL.
Kiley Finch
::Six times I've been told that someone will get back to me about the money stolen from my IRA. Everyone at this branch is perfectly pleasant, but if nothing ever actually happens, all the pleasantries in the world don't matter. If this were a rating for Wells Fargo over all, it would be 1* at best. Apparently late millenial HENRYs aren't part of WF's business model.