WBM of Arlington in Arlington

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  Andrew Duvall

  :: 26 February 2018 16:09:46

  I purchased a mustang GT from WBM of Arlington and everyone there was very professional and are willing to do what ever it takes to get you in the car you want the day you come. I also called back 3 weeks later and John remembered who I was, what I did for a living, and if there was any way he could further assist me. WBM is a top notch dealer and I would recommend them to everyone.

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  marquise jamees

  :: 23 February 2018 14:04:37

  Just bought a 2010 mustang from them, and I'm loving everything, comfortable payments, great car and the best staff. You guys work quick and effective...2 thumbs up!!!

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  Michael Pu

  :: 02 February 2018 05:23:14

  BEWARE of DIRTY car salesmen. "Chris the expert car salesman" helped me. When I asked if the 3rd row seats fold down, "Chris the expert car salesman" was stumped. Evidently, "Chris the expert car salesman" had not encountered such difficulty in his extensive career and needed backup. A worthy car salesman came over and said, "Just click on the photos of the car". I was lucky to have someone present who was more expert then "Chris the expert car salesman". On test drive, radio didn't work and I mention it to "Chris the expert car salesman". He said it would be looked at. After test drive, I purchased. During the paperwork, I forgot about the radio. Finally, all paperwork are done and the car is ready for me. "Chris the expert car salesman" comes over and gives me a key and a remote and says, "here is the key ". Then, he gives me another key and says "this is the SPARE key". 5 min after I leave, I realized that radio doesn't work so I called back and "Chris the expert car salesman" says that "THE SALE IS AS IS". Fast forward 3 weeks. I am going to share the vehicle now so I check both keys and realize that the key with the remote only starts the engine but cannot open the door. While, the "SPARE KEY", as "Chris the expert car salesman" calls it, only opens the door but does not start the engine. I never realized this because I had been using the remote to lock/unlock the doors the first 3 weeks. I called back to complain. To my surprise "Chris the expert car salesman" was no longer available because he had promoted himself to "Chris the he no longer needs to be nice because he already completed the sale expert car salesman". I pull out my black belt in automobile key knowledge and explain to the "self-proclaimed expert" that the spare key is capable of the exact functions of the master key and what I was given was not a spare key. Then "Chris the he no longer needs to be nice because he already completed the sale expert car salesman" changed the name of the "SPARE KEY" to "VALET KEY" and said that it's not supposed to start the car. Again, I pull out my black belt and explain that the "VALET KEY" still opens the door and starts the car, it just cannot open inside compartments. WHY WOULD THERE BE A KEY CALLED THE VALET KEY FOR A VALET TO PARK YOUR CAR WHEN IT DOESN'T START THE ENGINE??????????? Suddenly, I realized that this entire time, I was actually talking to "Chris the 5 year old". Later, I was introduced to the sales manager aka "Tony the expert story teller". After 3 days of conversation, "Tony the expert story teller" goes back and forth between two stories. The FIRST STORY that "Tony the expert story teller" says is that Chris never gave me a spare key, he gave me a valet key. The SECOND STORY is that if I felt this was a problem, why didn't I come to him earlier? I'm super exhaused to explain AGAIN what a VALET KEY is and explain AGAIN why it took me 3 weeks to complain about the keys. Besides, when I am told that I am given the "SPARE KEY" by a "Car salesman PROFESSIONAL", I assume you know what a SPARE KEY is. In response to the SECOND STORY from Tony, I told him that I actually called 5 min after I drove off about the radio and got the "JOKE'S ON YOU" response. Looks like "Tony the expert story teller" wins again. If I was truthfully told that 1 key only starts the engine and the other key only opens the door, I would have addressed it or not buy the car. Instead, I now have to combine the keys like a transformer just to operate the vehicle because this dealership decided to hire a "5 year old" and "a story teller" who thinks wearing a suit and hairgel automatically qualifies him to be a sales manager. I mention to Tony that they should fix the situation customer because I really dont want to go to the attorney general for further action. "Tony the expert story teller" says to me, "YOU GO AHEAD. IT'S A FREE COUNTRY. WHATEVER GETS YOUR ROCKS OFF". I was starting to worry that I won't have any plans this weekend. Thank you Tony for this wonderful piece of advice and helping me plan my weekend.

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  Clarence Cameron

  :: 19 January 2018 06:49:39

  The store tactics of doing business should be illegal for one the vehicle was totally misrepresented on the websites after driving two hours it had a Service airbag light on over 200 scratches and paint peeling on top of being very dirt trucks been in inventory for 2mo. Bad Bad busines. The sales rep Chris was good ...business practice sucks....plus no Used Car buys guide in the window...will be sending a letter to the dealer board.

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  Jon Scott

  :: 21 December 2017 21:28:39

  Clean cars. Great customer service. Tony is the best finance professional in the business. He gets it done the way business should be.