Tree inn & Suites Albuquerque in Albuquerque

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comments 5

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  themadburner

  :: 28 December 2022 17:34:28

  I rented a week there and went 5 days without hot water, had to take a sponge bath. The fd agent named Mark shouldn't be working in hospitality. I called and told him the issue and his response was "Good Luck" and hung up on me. They made so many excuses until the "security" told me to leave I asked for the manager or owner and the guy sat smugly on the the chair saying he was in charge meanwhile the "security" gave me a hour to leave . I wouldn't waste my time or money here. I reported them to the safe city task force. Stay at your own risk but I'd rather go somewhere else.

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  casey smith

  :: 04 October 2022 12:30:41

  This is definitely not a luxury motel. The customer service begs to differ, though. We arrived nearly 6 hours before checkin. I had been up for 28 hours already. We drove in for the balloon fiesta, went straight to setup our balloon and fly then I took my extremely exhausted kids to the motel on the off chance we may at least be able to sleep in the truck in the parking lot. Mark greeted me with a smile and was so very kind. He went above and beyond to get us in a room immediately and made sure we had everything we needed. His help and attention to detail was better than I’ve ever received at any Hyatt or Hilton. Sure, there were some issues; but they are just switching over to new management. The Tree Inn isn’t somewhere I’d typically choose to stay; but I’m really glad they were the only place with reasonable bookings available. Thanks to Mark, we will be staying here every time we come to Albuquerque. We often have to come down from Colorado for balloon repairs and other things. I’m impressed beyond words with the quality of customer service alone. Thank you again, Mark! We hope to see you this weekend! P.s. the room we stayed in was huge. Plenty of open space for an energetic 5 year old to play while we got ready. I imagine most the room sizes are close to the same. I loved the fact they had no carpet. It was a hardwood looking linoleum. It was very aesthetically pleasing! The room was clean and felt as such. Most places, with or without carpet, leave you with black bottomed feet. Not here! The door will also give an annoying chirping sound if it isn’t fully closed. This, to me, is fantastic and gives that extra sense of security.

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  Journey Rose

  :: 03 October 2022 20:41:01

  CONS: Infested with COCKROACHES, dirty, in disrepair, and overall unpleasant. Other people were complaining of horrible chemical smells. There was no trash can, my fiancee was bitten by bugs, the bed was uncomfortable and unclean. Apparently its also VERY UNSAFE. known for having robberies and drug deals. THE OWNER IS APATHETIC AT BEST. We only stayed long enough to book a different place to stay. You could not pay me to go back. Pros: The only plus to this place was a worker named Mark. He was really nice. He refunded us and gave us his contact for when things go wrong with that. Too bad the owner doesn't show as much care to customers.

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  Michael Gerardo

  :: 03 October 2022 07:17:37

  Zero Score Hotel. All the doors are bent on the outside from being forced open. Floors were totally filthy. No trash cans at all inside the room. Half the lights didn't even have light bulbs inside. No refrigerator. No microwave. Mold in the shower. Stains on the sheets. Hair in the tub and around the sink. Bed was super hard like sleeping on concrete. When I checked in, the front desk employee was eating what appeared to be clam chowder out of an ice bucket from one of the rooms. Never seen anything like this in my life. Homeless people right across the street with a tent setup off the roadway. I probably could have stayed with them for free and had a better experience. This hotel is the worst one I've stayed at to date. When I walked in, I took a towel and wet it. Ran the wet towel along the vinyl flooring. So filthy! It is like they never clean. Collect and coast mentality of running a hotel.

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  Vicki

  :: 26 July 2022 16:32:50

  I rented a room for a month in my eyes it's not as bad as people are describing the property to be. Everyone has flaws but since the new management took over it's like 100% better.Housekeeping in on there best,Maintenance is there if u need them and Management is always willing to help in the best way they can. All in the up n up the new staff has come along way, they are friendly, outgoing and have a family feel about the property now I feel like I'm at a home of my own Thank u