The Baby's Den in New York

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kommentare 5

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  Max M

  :: 25 May 2018 17:10:04

  ...well, there is no words to describe. I came to this store because i red good reviews on google which now i'm assuming is FAKE! The item that i need was out of stock, but they told me they can ship it from their warehouse fast and free, which never happened.I paid for it in the store. Called after 2 weeks, they said the package on its way, which was a lie. After another week (3rd week) i called again, same answer, asked for the manager, the lady rudely told me that she is a manager, wow! Then i asked for my money back, she said that they can only give me a STORE CREDIT! WHAT a BS!!! Be aware, avoid this scambags!!!

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  Karen Flores

  :: 10 May 2018 11:20:43

  Terrible service! I ordered a nuna bouncer about a month ago and still haven’t received it. I’ve called/emailed. The times they’ve answered all they say is they can’t refund and that the item is on its way. I’ve checked the tracking number and it only says that the label was created. They’ve also said they would call me back and they never do. I’ve been calling back and they send me to voicemail or put me on hold right away and now they pretend they can’t hear me. I am so disappointed this is the worst business! I agree with other customers this must be fake.

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  Frank & Macky Valdivia

  :: 09 May 2018 13:40:16

  I am very disappointed of the internet order and customer service. I order something 12 days ago and they have not shipped. I called and emailed them many times and all I get is that they will call me back or they are working on the order or they cannot help at this time. They send me tracking information a week ago and when I try to track it says the label was created, but never shipped. They were going to ship a new one according to them a couple of days ago and nothing yet. I called my credit card and asked them to help. I lost the trust on this company and I will not recommend it.

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  Marley Quinn

  :: 24 March 2018 06:32:23

  They give me such a hassle. What kind of company restricts you from shipping a package to another person? I regret ordering from them. I’m putting my life in danger going to Brooklyn to pick up a package for my unborn. I’m in a domestic violence shelter in another borough and I tried to work with the representative for my bf to either pick up the package or ship it to his address. They couldn’t do either. Is this really how you treat your customers? I’m starting to believe all the 5 stars are fake. It is the only reason why I decided to order from here in the first place. Immediately regret it. Don’t order from here unless you want restrictions on where you want your package delivered. Seriously, and my bf lives literally down the block for them.

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  davina detrik

  :: 13 March 2018 01:28:18

  The worst experience I've ever had with any company!! Placed an order in October and never received it. Sent emails to the company and was was told my item was back ordered. Called customer service a month later and they said my item was sent in October. I informed them, that I had communication saying the item was never sent because it was back ordered. I have been promised emails and refunds and have gotten neither. 5 months of back and forth with this company without any resolution. I felt like the least I could do was advise other people to take their business elsewhere. Go check Facebook, there are more awful reviews of people never getting their order or money back.