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999, Freeport Road, 15238, Pittsburgh, Allegheny County, US United States
contacts phone: +1 412-781-0506
website: stores.staples.com
larger map & directionsLatitude: 40.4879342, Longitude: -79.8863755
janel mcdowell
::Absolutely horrible. What I had to do to get a .12 cent copy. Never in my life have I dealt with such stupidity.
Christina Hoenig
::9 times out of 10 the printing service desk seems understaffed. The few employees that are around often seem overwhelmed by walk-ins - sometimes, they can't keep track of who is first in line, or they make you feel that they are being put upon by the fact that they're having to deal with customers. I went back a few times because their prices were low but I have had enough now and decided I'd rather pay a little extra and get good customer service on a regular basis. I took my business elsewhere and will do so in the future.
Susan Crookston
::Our nonprofit had an critical presentation in front of a foundation today. The foundation was hearing from 20 nonprofits and would pick 5 to fund. Our nonprofit receives no government funding, so rare opportunities like this are very important. As part of the presentation, we were required to bring images of our projects mounted on foam boards. Despite having quality and timeliness issues at this Staples location in the past, I went to this Staples because it was close to our nonprofit. Before giving them this job, I explained the situation and said that if they were unable to do it on time, to please let us know so we could take it somewhere else. I was assured that they could do the job and our boards would be ready well in advance. I then called 5 more times over the course of 3 days explaining the situation and the importance of the materials, I was told that they weren't ready yet, but assured they would be. Chris, the person I spoke to at 5:15 on the night before the presentation said they would be ready by close of business, 6 PM, that night. I went to pick up the required materials when this morning when the store opened at 9 AM so that they could be taken to the 10:30 presentation. The presentation materials were not ready - but most importantly - NO ONE LET US KNOW so that we could take the materials elsewhere to be printed. We could have taken the file to the Staples in East Liberty, which opens at 8 AM - or to many other locations over the past 3 days - and had plenty of time. The work we do helps our community. Unfortunately, we have lost a rare opportunity to support it due to this Staples failure to communicate over many days.
Amanda Woehrel
::Super helpful staff here. Has great selection and printing services.
Kezia Rebeiz
::They never pick up the phone. I was on hold for 30 minutes and then they picked up and immediately hung up. "Need to get something done quick?", don't call staples.