Levin Mattress in Pittsburgh

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comments 5

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  L C

  :: 18 May 2018 09:18:37

  Assistant manager Myleek told us the sectional we ordered in store would be in stock in about two weeks- that turned into five. I clearly stated as soon as I met him that I am in a very tight city apartment with my specific measurements and that there’s an immediate staircase and railing the couch must fit over. He had no maximum measurements to provide me that would indicate the item being too big to fit. I found that odd and unprofessional. He said they would just pack it up, bring it and try it, which seems to be wasteful of everyone’s time not being sure. Several weeks later I called asking where my couch was and they had no information to provide me besides they didn’t have it. Customer service finally called five weeks later to try scheduling delivery but I’m obviously unable to answer while working and they wouldn’t leave a voicemail so I found out days later when I called myself and they told me they tried. Delivery day came and the men immediately predicted it would not fit they measured all angles and decided it wouldn’t work. They said the sales people do not listen to their word when they communicate with them what works and what doesn’t. The delivery man was courteous and offered a recommendation of a smaller sectional but I will be taking a refund and going to a different furniture store as I will not wait almost three times the amount of time for an item to be delivered than what I am initially told. Extremely disappointing.

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  Tallahassee Copenhagen

  :: 04 May 2018 18:41:50

  Absolutely satisfied with my time here. Do not go anywhere else to buy a mattress or frame. I was treated with the highest and utmost respect. Highly recommend!!

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  Emily Wilton

  :: 19 April 2018 14:00:09

  Poor customer service. When the piece of furniture was out of stock I wasn't given any options for any thing else.

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  Tow Doctor

  :: 16 January 2018 15:04:46

  Great deal on furniture year end sale. It's been goo so far. I give a 4 instead of a 5 because they forgot one of my dining room chairs even after they assured me it would be there. So when I went back to pick it up they already had it assembled which was nice of them, however, my friends went to sit on it and it almost broke because they decided not tighten the bolts. Thanks for almost doing something awesome. I guess you'll have that. The furniture is great though as long as it's assembled properly.

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  Rebecca Radcliffe

  :: 01 August 2017 08:36:26

  Sales staff was a little on the high pressure side. We ended up with a bed that I like okay but I wouldn't choose it again, given more time to explore the options. More importantly, our checkout experience was a little shady. Salesman told us the mattress we liked was on sale and calculated the sale price. We signed the paperwork and made a down payment (we were putting the mattress on layaway while we looked for a new apartment), only to get a voicemail from the salesman an hour later saying that he "did the math wrong" and the sale price was actually $200 more than what he told us, and what we had signed for. This was a huge problem for us, as we were a month away from our wedding and paying for the wedding ourselves, so $200 was a big deal. But we also didn't have any time to go mattress shopping again. So in the end we sucked it up and paid the extra $200 on a credit card. It was either that or go without a bed for the first few weeks of our marriage. And that's how Levin got us to buy a mattress that was $200 more than we told them we could afford.