west elm in Pittsburgh

🕗 opening times

comments 5

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  Hunter Daley

  :: 20 January 2018 12:29:03

  Was working with them to buy a floor model sectional. They took my information and called me that it was available. I called 20 minutes later and they sold it. Won't be shopping at this store again, too many other options out there.

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  Jerry Bachmann

  :: 18 December 2017 20:27:54

  Customer service is awful, ordered a couch three months ago and no one can tell me where it is or when it will be delivered. Don't buy anything from these clowns.

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  Steven Matthew Lucas

  :: 05 August 2017 12:10:47

  I only 5 Star this Location because it is IDEAL FOR A 5 STAR LOUNGE & BISTRO. Literally looking from outside and how close it is to the hotel and gym, and the sheer size of that location's wide see through windows is a no brainer for prime Bistro location. Plenty of parking too for business traffic.

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  Megan Hamm

  :: 21 April 2017 15:28:09

  Super helpful folks in this store! I ordered some curtain rods online and was having difficulty figuring out how to assemble them. Their online customer service kept telling me they must be defective and sending replacement rods which had the same problem -- so, their instructions for the rods are poor. However, I brought the rod into the store and their in-store installer, Matt, was able to figure it out and explain it to me. He and the other people working at this location were super friendly and helpful. Will be sure to deal with the store and not the online site in the future.

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  Alex Mccullough

  :: 26 February 2017 17:24:36

  Furniture from West Elm looks nice, but is generally overpriced for the level of quality. Of a set of four chairs purchased less than a year ago, two have broken down (a poorly designed crossbar simply snapped off), and another arrived missing screws. Even for the better quality items, the company's poor logistics aren't worth the hassle. Deliveries had to be rescheduled 6 times to get everything I ordered, since they were consistently attempting to change the delivery time with