Restoration Hardware in Denver

🕗 opening times

comments 5

• 

  Mark Ross

  :: 02 May 2018 17:08:38

  Visited for the first time at Cherry Creek. Walked around for a while and not once did I see an employee, nor was I asked if I needed help. When I finally saw employees, they were all “hanging out” on the top floor...again, nobody acknowledged me. I then saw an outdoor area. At first glance, I assumed it was part of their show room, but a lot of the furniture looked quite similar. I finally asked somebody if it was just a sitting area and he stuck up his nose and said, “we’re a furniture store.” When I went back inside, I heard one employee quietly say to another “that guy...”, then stopped when they saw me. We would have loved to fill our house with furniture from this store, but the customer service (or lack thereof) is enough to go elsewhere. Really ridiculous.

• en

  Meghan Mahoney

  :: 15 April 2018 13:15:16

  I love this store and their products but the service leaves much to be desired. I am not even talking about the staff but the hoops you have to jump through if you have to return something or the process it takes to just get a customer service agent on the phone.

• 

  Megan Cavanagh

  :: 08 March 2018 14:46:31

  I have bought numerous pieces from RH, such as; furniture, lighting, bedding, etc. and my experience with customer service, delivery and quality have all been stellar.

• en

  Marilyn Wheaton

  :: 27 February 2018 21:02:30

  I can not complete a review just yet because I have to go to the store tomorrow regarding the return of an end table. I specifically went to the gallery to see it and it wasn't in the showroom. The guy, who was very nice, told me I'd have to order it. I nearly keeled over at the $199.00 shipping fee but I ordered it anyway, figuring I would get white glove delivery (like Macy's does) for that astronomical fee, and I would be able to view the piece while the delivery person was there. WRONG! For $199.00 they shipped it UPS !!!???!! The UPS lady parked in the middle of the street and was clearly not happy about having to bring the extremely heavy box up my front steps. She roll/flipped the box from the street, up the curb, and up the stairs and left it there. She told me she could not bring it in my house. I am disabled and I had to find help to bring it in. Then I had to wait until the weekend to get my daughter to help me get it out of the box. It weighs a ton. It has a nick on the leg and the table top is so not what I expected, which is why I wanted to see the piece before ordering. I don't get the point of shopping here anymore. It's a shame because I absolutely love the store and love so many things they have, but I don't understand the dif between shopping at RH, supposedly a high end store, or shopping online for much less money and hassle. I used shop RH quite a bit, a couple decades ago, and boy things have really changed. I just better get refunded on the purchase as well as that highly inflated UPS fee. What the hell is up with that?????? I still can't believe that. What a hassle, so frustrated at the blatant highway robbery.

• en

  mike martinez

  :: 29 January 2018 16:10:45

  Great products. If you are returning something you bought online to the actual store for a refund, make sure you ask the salesperson to call in the item you returned. On the phone and in the store I was told it would be 5-7 days for a refund and it has now been well over two weeks because they took their time shipping the item back(which I could have done myself, was told returning to the store would get my money back faster!)