Lexus of Chandler in Chandler

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comments 5

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  Tim Jackson

  :: 14 April 2018 14:10:10

  I recently purchased a vehicle at Lexus of Chandler. I was treated with great respect and care. Usually, I am a bit leary of car dealerships. Bill, at Lexus of Chandler was an amazing representative, and assisted me above and beyond what was expected. I would highly recommend any individual to visit Bill or any of the excellent staff at Lexus of Chandler. Ed evaluated my trade-in with honesty and generosity. Stephanie handled all of my paperwork with efficiency in what I was signing and the ability to answer all of my questions. The process was a very positive experience. Thank you, Lexus of Chandler!! :)

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  Seth Colner

  :: 11 April 2018 11:16:51

  Made an Out of State Internet Purchase from Lexus of Chandler. Start to finish one of the best experiences I have had at any level. Special thanks to Stephanie McMurray in finance. Absolute gem. Her focus and attention to customer needs is unparalled. Thank you Lexus of Chandler Team.

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  Lisa Kemper

  :: 15 March 2018 23:08:09

  I always make sure that my service advisor is Daniel Darling. He is the best! He's incredibly honest and knowledgable. I wouldn't trust my RX 350 to anyone else. I never feel like I'm being oversold and I know he would never try to talk me into services that are not necessary.

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  Naomi Miller-Lopez

  :: 08 March 2018 18:09:42

  I took my car in to get help with learning the technology in the car. There is so much more to learn compared to my previous vehicle. Gregg, the technology specialist helped me, and was very professional. He greeted me with a hand shake, eye contact and a smile. He explained everything to me so I could understand and was very patient with me. He even explained a few things a couple different times to make sure I understood. Thank you so much for the help and professionalism.

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  Anon Ymous

  :: 11 January 2018 11:40:44

  They have gone down hill since we’ve been with them with customer service. For as much as we pay for a premium on our cars and services, they are now making everyone who come in for service to pay for a loaner instead Of complimentary. They went to them because they had a great customer service program that treated us like we’re valued customers but this last time we brought our car in for service, they not only charge us a fee for a loaner and gas, they also didn’t have a Lexus to loan out but some rental Camry’s. Didn’t like their attitude on how they brought up the payment for the loaner or acted like they’re doing us a favor for taking their car because their service department can’t keep up with the services on a quick and timely manner so we wouldn’t have to get a loaner in the first place and wait around for hours. With that kind of customer service, I think I will think twice the next time I’m looking at purchasing a new car or need services done on the car!